Customs Clearance Coordinator
Hours
Full time – Monday to Friday / Alternating each week between 09:00 to 17:30 and 08:00 to 16:30
We are looking for a motivated and detail-oriented Customs Clearance Coordinator to join our Operations team in Ipswich/Felixstowe. Working as part of a busy customs team, you will play a vital role in ensuring the smooth and compliant movement of goods into and out of the UK.
This position is ideal for someone from a customs clearance, freight forwarding or international logistics environment, with strong administration skills, excellent attention to detail, and a passion for delivering exceptional customer service in a fast-paced logistics environment.
Key Skills and Qualifications
- Excellent communication and customer service skills.
- Strong administration and organisational abilities.
- Ability to work effectively within a team while managing your own workload.
- Excellent attention to detail with strong numerical and analytical skills.
- Confident using Microsoft Office applications and learning new systems quickly.
- Ability to work accurately in a fast-paced environment and meet deadlines.
- Self-motivated with strong record-keeping and prioritisation skills.
- GCSEs (or equivalent) in Maths and English.
- Ability to consistently complete high volumes of customs entries while maintaining accuracy and compliance.
- Previous experience within a customs clearance, freight forwarding, or international logistics environment.
- Knowledge of HMRC import and export customs requirements.
- Experience using customs systems such as CDS, CHIEF, NCTS, and NES.
- Understanding of ETSF warehouse processes.
- Customs-related qualifications or industry accreditations.
- A-Level or Degree-level education.
- Strong problem-solving skills and the ability to think critically when resolving complex customs issues.
- Customer-focused approach with both internal and external stakeholders.
Responsibilities
- Prepare and process import and export customs declarations using industry-standard customs systems.
- Review and extract information from commercial invoices, packing lists, and supporting documentation to complete customs entries accurately.
- Liaise with customers, importers, customs authorities, port health officials, and internal operational teams to obtain required information and resolve customs-related queries.
- Ensure all customs declarations are completed accurately, compliantly, and within agreed service levels.
- Assist clients with customs classification and tariff-related enquiries.
- Process documentation including T-documents, EUR1 certificates, Certificates of Origin, CHEDs, COIs, and other customs and cargo control documentation.
- Support duty refund applications, tariff reclassifications, and customs appeals where required.
- Maintain up-to-date knowledge of UK customs regulations, legislation, and procedural changes.
- Provide guidance to customers on import restrictions, tariff systems, licensing requirements, and customs compliance matters.
- Use customs and logistics software including CDS, CNS, Destin8, Sequoia, Descartes, NCTS, NES, and other relevant systems.
- Ensure the highest standards of data accuracy and customs compliance across all entries.
- Contribute positively to team objectives and maintain excellent customer relationships.
Benefits
- Highly competitive salary
- 25 days annual leave plus bank holidays
- Company pension scheme
- Employee discount platform with access to leading retailers
- Full training and ongoing support
- Cycle to Work scheme and Tusker car scheme
- Regular employee engagement initiatives and treat days
- Learning Management System for continuous professional development
- Mental health and wellbeing support forum
- Simarco Stars recognition and rewards programme
- Career development opportunities within a growing international business
Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.
