At a Glance
- Tasks: Manage customer calls, resolve queries, and provide top-notch support.
- Company: Join Select, a leading Apple Premium Reseller in the UK and Ireland.
- Benefits: Enjoy competitive salary, employee discounts, and incentives.
- Other info: Flexible hybrid work environment with opportunities for growth.
- Why this job: Be the voice of Apple, helping customers find their perfect device.
- Qualifications: Great phone skills, customer-focused attitude, and problem-solving abilities.
The predicted salary is between 26000 - 26000 £ per year.
Location: Hybrid / Exeter, UK
Job Type: Permanent / Full-time
Sector and Subsector: Retail | General
Annual Fixed Salary: £26,000.00
Company: Select (part of the Select Technology Group) – leading Apple Premium Reseller in the UK and Ireland with 19 stores across the UK and Ireland.
Responsibilities
- Take incoming calls and manage the customer experience by answering questions, booking appointments and resolving complaints.
- Manage inbound queries and concerns received through email and live chat.
- Offer support to different departments within the organisation when required.
- Maintain accurate and up‑to‑date records for all customer databases.
- Update customers on their service order requests and/or connect them with the Service Team where applicable.
- Provide dispatch and delivery information to existing web‑orders and address any concerns about delivery and dispatch.
- Assist customers with concerns on orders, service, faults and service received in store.
- Process orders and conduct fraud checks.
- Act as an Ambassador for Select, the UK and Ireland's largest APR.
- Handle customer feedback and assign it to department managers.
- Create a welcoming atmosphere for customers over the phone.
- Gather information for sales leads and assist in the development of the department's outbound sales strategy.
- Manage publicly available Select mailboxes.
- Identify attempts to defraud the company through coercion and social engineering.
Qualifications and Skills
- Excellent telephone manner and diplomacy – first point of contact for telephone customers.
- Ability to deliver outstanding customer service with a keen eye for customer focus.
- Flexibility with a positive attitude to meeting business objectives.
- Ability to work as part of a dedicated customer service team while remaining organised and able to work on own initiative.
- Proven problem‑solving ability.
- Excellent levels of tact and diplomacy when dealing with customer queries.
- Organisational skills with the ability to prioritise workloads, multi‑task and apply consistent attention to detail.
Desired Experience / Criteria
- Experience with Apple products and services – iPhone, iPad, Watch, Mac and AppleCare.
- Apple sales or certification is a bonus.
- Previous call centre experience is desirable but not essential.
Benefits
- A growing love and passion for all things Apple.
- A great sense of achievement and empowerment for helping customers discover which Mac, iPhone, Watch or iPad is right for them.
- Competitive salary – DOE.
- Fantastic employee discounts.
- Employee incentives.
- Employee Assistance Programme (EAP).
If this sounds like a place you would like to work, you are aged 18 or over, have the Right to Work in the UK, and can demonstrate your passion, knowledge and determination, then we would like to hear from you. To apply for the role of Customer Service/Call Centre Advisor, please submit your CV.
Customer Service/Call Centre Advisor in Exeter employer: Hollybank Trustees Ltd
Select, part of the Select Technology Group, is an exceptional employer located in Exeter, UK, offering a vibrant hybrid work environment. With a strong focus on employee growth and a culture that celebrates a passion for Apple products, employees enjoy competitive salaries, fantastic discounts, and a supportive Employee Assistance Programme. Join a dedicated team where your contributions are valued, and you can make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Call Centre Advisor in Exeter
✨Tip Number 1
Get to know the company inside out! Research Select and their products, especially Apple ones. This way, when you get that call or interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, try role-playing with a friend. Answering questions and resolving issues smoothly will make you stand out as a customer service pro.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've delivered great customer service or solved tricky problems. These stories will help you connect with the interviewers and show them you're the right fit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Select!
We think you need these skills to ace Customer Service/Call Centre Advisor in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've handled calls, resolved complaints, and created a welcoming atmosphere for customers in the past.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the role of Customer Service/Call Centre Advisor. Use keywords from the job description to show us you’re a perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Make sure to include all relevant details without rambling on too much.
Apply Through Our Website:We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Apple Products
Familiarise yourself with the latest Apple products and services. Being able to discuss features and benefits confidently will show your passion and knowledge, which is crucial for a role at Select.
✨Practice Your Phone Manner
Since you'll be the first point of contact for customers, practice your telephone etiquette. Try role-playing with a friend to ensure you sound friendly, professional, and ready to help.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving abilities will demonstrate that you're capable of handling the challenges that come with the job.
✨Be Ready to Multi-Task
Think of scenarios where you've had to juggle multiple tasks at once. The ability to prioritise and manage your workload effectively is key, so be prepared to discuss how you handle busy periods.
