Location: On site / Ellesmere SY12, UK
job type: Permanent / Full-time
Sector and subsector: IT | Technical Support
Salary: Negotiable salary
Role Definition:
Support, repair and monitoring of IT systems across all departments in a fast-paced and production environment.
Support and configuration of Digi/Marel Retail Production labelling machines.
Responsible for support of the IT network infrastructure and ensure that the site has in place a secure and resilient environment..
Factory systems software configuration and support.
Production hardware repair and support.
Maintenance and repair of Overhead Track Scales.
Maintenance and repair Industrial Thermal Printers.
Monitoring of Backup, Antivirus and Windows update systems.
Microsoft 365 application administration and support.
Prioritise and follow up support calls within the manufacturing environment.
Communicate with all levels of the business both operational and managerial.
Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal service desk for traceability.
Commissioning of desktop and laptop hardware.
Installing and testing operating systems and software applications
Troubleshooting and resolving hardware and software problems
Customer Telephone and face-to-face support.
Carry out responsibilities in accordance with the organisations policies and procedures and industry legalisation.
Communicate with Group IT and other Sites when required.
Perform personal administration.
Daily/Weekly/Monthly Governance Task completion
Strong knowledge of the Microsoft 365 environment and Office applications, with the ability to troubleshoot and resolve technical issues effectively in a fast-paced, high-pressure environment.
Mechanical background with a practical, hands-on approach to problem-solving and a willingness to undertake tasks required to support site production processes.
Confident working independently, using initiative to complete tasks and resolve issues while on shift.
Able to integrate quickly into an established IT team and become a key contributor to maintaining the high levels of service required by the business.
Demonstrates a proactive attitude, adaptability, and a commitment to supporting operational and production objectives.
Hours of Work:
(40hrs per week)To be discussed at the interview
TBC at the interview.
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IT Technician in Ellesmere employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
