At a Glance
- Tasks: Manage daily operations at our assessment centre, ensuring top-notch service for all claimants.
- Company: Join a caring and professional team at PFAS, a leader in medical assessments.
- Benefits: Enjoy 25 days leave, health plans, and a supportive work environment.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
Location: Hybrid / Eastbourne, UK
Job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
Annual Fixed salary: £26,436.00
IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Site Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Eastbourne. As the Site Unit Coordinator of a PFAS Clinic (Assessment centre) you will be working in both a telephone and claimant facing role, liaising with a team of Clinical colleagues remotely and on site. You will oversee the day-to-day management of the service delivery for your site, including regular liaison with PFAS clinical and non-clinical staff to ensure a high quality and consistent service is provided to all claimants.
Responsibilities:
- Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
- Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
- Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
- Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
- Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
- Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
- Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
- Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
- Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
- Answer, direct, and make telephone calls, addressing queries as needed.
- Arrange additional services for the assessment centre/clinic, such as interpreters.
- Collate weekly slot submissions and update PRS diaries accurately.
- Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.
Qualifications:
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable)
- 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
- A minimum of two years customer service reception experience (essential)
Experience and Skills:
- Experience in customer service/reception roles, including interacting with medical professionals and patients.
- Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.
Salary: £26,436.80 per annum
Position: Full-time, permanent.
Location: Eastbourne - Site based (with occasional WFH and travel to Redhill and Brighton, as needed to meet the needs of the business)
Hours: 40 hours per week, Monday to Friday.
What We Offer:
- 25 days annual leave + Bank Holidays
- Company pension scheme matched up to 6%
- Westfield Health Cash Plan
- Professional subscription subsidies
- Employee Assistance Programme (including confidential counselling)
- Volunteering days
- Free eye tests every 2 years
- Free annual flu vaccination
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Site Unit Coordinator in Eastbourne employer: Hollybank Trustees Ltd
At IPRS PFAS, we pride ourselves on fostering a supportive and professional work environment in Eastbourne, where teamwork and continuous learning are at the heart of our operations. As a Site Unit Coordinator, you will benefit from a comprehensive package that includes generous annual leave, a matched pension scheme, and opportunities for personal development, all while contributing to meaningful medical assessments that make a difference in people's lives. Join us and be part of a diverse team that values your contributions and promotes equality of opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Site Unit Coordinator in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Unit Coordinator in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
