At a Glance
- Tasks: Manage credit control processes and build strong relationships with customers.
- Company: Join TSG UK, a dynamic finance team committed to excellence.
- Benefits: Enjoy hybrid working, competitive salary, and great employee perks.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Make an impact in finance while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 31000 £ per year.
Location: Hybrid / Dundee, UK
Job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
Annual Salary range: from £27,000.00 to £31,000.00
Credit control processes are the backbone of any successful organisation and we are committed to maintaining the highest standards. Our finance team is at the heart of this commitment, and we're looking for a Credit Controller to join our team at TSG UK.
About the role
Your primary objective will be to develop solid alliances with both customers and co-workers to ensure the accurate and timely processing of payments, maximising the collection of funds and minimising overdue accounts. As an integral part of our financial team, your multi-skilled approach will help us maintain high levels of financial control and exceptional customer service.
What you'll do
- Credit Control & Collections
- Actively manage a defined ledger, ensuring prompt collection of outstanding balances in line with agreed payment terms and company procedures.
- Monitor customer credit limits and balances in line with company risk mitigation controls.
- Proactively chase overdue accounts through telephone, email and written correspondence.
- Investigate, manage and resolve invoice and payment queries in a timely and professional manner.
- Escalate high-risk or long-overdue accounts to the Credit Control Manager as appropriate.
- Build and maintain effective working relationships with customers to support timely payment and issue resolution.
- Liaise with internal stakeholders including Sales, Operations and Finance to resolve disputes and prevent delays in payment.
- Deliver a consistently high standard of customer service, including managing sensitive or escalated conversations professionally.
- Operational & Team Support
- Complete daily credit control administration accurately and on time.
- Maintain accurate records of all collection activity and customer communications.
- Support team cover during periods of holiday or sickness and contribute flexibly across the credit control function.
- Contribute to continuous improvement of credit control processes and ways of working.
About You
Ideally you will have previous commercial experience in a finance and/or a customer-focused role, with regular interaction across a diverse range of stakeholders, demonstrating a strong customer-centric approach and the ability to build effective working relationships. The following attributes and competencies will provide the foundation for success in this role:
- Exceptional verbal and written communication.
- A good knowledge of Microsoft applications, in particular Excel; experience of ERP systems is a bonus!
- Strong customer service skills, used to including handling complex situations with professionalism.
- Proven problem-solving skills and attention to detail.
- Existing knowledge of credit risk principles and debt recovery processes is a big plus.
- A credit management or finance-related qualification (e.g. CICM) is desirable but not essential.
Why choose TSG UK?
- Great team, you'll grow with us as we grow the business.
- Hybrid or remote working to fit with your location, lifestyle and preferences.
- Varied work scope, engage across multiple levels of the business and client base.
- Benefits, including company discounts, EV scheme, salary sacrifice pension and healthcare.
Your career path
This role offers the opportunity to develop a strong foundation in credit control and finance, with potential progression into senior credit control, credit management or wider finance roles.
Diversity, Equity and Inclusion: our commitment to DEI
At TSG UK, we are proud to be an equal opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value the diverse perspectives that an inclusive workforce brings and encourage candidates from all backgrounds to apply and contribute to our mission.
Credit Controller in Dundee employer: Hollybank Trustees Ltd
At TSG UK, we pride ourselves on fostering a collaborative and inclusive work environment where our finance team plays a crucial role in driving the success of our organisation. With hybrid working options, competitive benefits, and a commitment to employee growth, this is an excellent opportunity for a Credit Controller to thrive in a supportive culture that values both professional development and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your answers. We want you to showcase your problem-solving skills and customer service experience, so be ready to share examples from your past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining TSG UK. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Credit Controller in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in finance and customer service, and don’t forget to mention any relevant skills like problem-solving and communication. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your previous experiences make you a great fit for TSG UK. Keep it professional but let your personality come through!
Showcase Your Skills:In your application, be sure to showcase your skills with Microsoft applications, especially Excel. If you have experience with ERP systems, mention that too! We love candidates who are tech-savvy and can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've managed ledgers or collections in the past. Familiarise yourself with key metrics that demonstrate your success in previous roles.
✨Showcase Your Communication Skills
Exceptional verbal and written communication is crucial for this role. Prepare examples of how you've effectively communicated with customers and internal teams to resolve disputes or manage sensitive situations. Practise articulating these experiences clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in credit control or finance roles and how you resolved them. Highlight your attention to detail and your approach to investigating and managing invoice queries. This will show your potential employer that you're proactive and resourceful.
✨Build Rapport with the Interviewers
Remember, building relationships is key in this role. During the interview, engage with your interviewers by asking insightful questions about their team dynamics and company culture. This not only shows your interest but also helps you assess if you'd fit well within their environment.
