At a Glance
- Tasks: Provide top-notch guest service while ensuring a safe environment for all visitors.
- Company: Join a leading security firm with a commitment to high standards and growth.
- Benefits: Competitive salary, flexible shifts, training opportunities, and team events.
- Other info: Dynamic team environment with opportunities for career development.
- Why this job: Make a real difference by creating a welcoming and secure atmosphere.
- Qualifications: Passion for guest service and strong communication skills; SIA license preferred but not essential.
The predicted salary is between 25000 - 35000 € per year.
Location: On site / Dumfries, UK
Job type: Permanent / Full or part-time
Sector and subsector: Security | General
Salary: Competitive salary
The Role
Vigilant Security are looking for experienced Security Officers to join our local team at a variety of job roles within Dumfries & Galloway. You will be required to provide our 5-star front of house service delivery, whilst maintaining a subtle, yet visible security presence. A warm welcome from our front-of-house team will determine the first impressions of our visitors. This guest service and security role is to provide the highest level of care. In addition to local work, you will have the opportunity to work at venues and events further afield. Whether you’re looking for full time work or just a handful of shifts, our casual contract offers you great flexibility. However, you must be able to be flexible and work days / night and weekends where needed. We offer a competitive rate of pay and annual leave including bank holidays.
Key Task/Experience Required
- Provide a professional first impression and deliver beyond client/visitor expectations.
- Provide and maintain a consistently superior level of guest service at all times.
- Sensitive guest interaction while maintaining a cohesive acknowledgment of all guests.
- Be seen as a visible guest-focused professional by being proactive and greeting clients and visitors where possible.
- Anticipate and action client requirements in a professional manner.
- Always provide a consistent professional service.
- Ensuring all H&S policies are adhered to.
- Ensure all fire exits are kept clear and any Health & Safety issues are reported.
- Ability and foresight to create a safe environment for all guests and visitors.
- Maintain a high security awareness at all times.
- Complete a full detailed handover at the end of each shift.
Skills/Experience Required
- Professional, flexible, enthusiastic, proactive, self-motivated team player.
- Smart and confident.
- Holds a true passion for high standards of guest service delivery.
- Ability to provide a 5-star guest experience.
- Demonstrate reliability, high standards, punctuality and attendance.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Clear, concise, and confident communication skills.
- Intuitive customer related logic.
- Ability to work independently with confidence, using own initiative as required.
- Confidence and common sense to access and utilize expert resources when making decisions.
- Maintain and practise a high degree of confidentiality at all times.
- Have an acute sense of security awareness.
- Valid SIA license preferred but not essential as SIA training can be acquired.
- Fully comprehensive 5-year work/education history.
About us
We currently employ 1000+ members of staff across the UK and cover a range of security related services. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
What We Offer
- Highly competitive salary within the corporate sector.
- Full and ongoing training with a view for career development including opportunities to progress.
- Company uniform provided.
- Licence Upskill- where applicable.
- Cycl e to Work Scheme.
- Pension scheme.
- Reward and Recognition scheme.
- Option to join HSF which offers money back for you and your family on health care expenses such as dental and optical services.
- Option to join Commsave.
- Team Building and Social Events.
Training and Development
Vigilant Security is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan. Vigilant Security is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly. We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce.
Security Officer in Dumfries employer: Hollybank Trustees Ltd
Vigilant Security is an exceptional employer located in Dumfries, UK, offering a dynamic work environment where high standards of guest service and security are paramount. With a commitment to employee growth through comprehensive training and development opportunities, as well as a range of benefits including competitive salaries, flexible working hours, and team-building events, we ensure our staff feel valued and supported. Join us to be part of a dedicated team that prioritises both professional excellence and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Dumfries
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue or event, pop by and introduce yourself. A friendly face can make a lasting impression, and you might just catch the hiring manager's attention.
✨Tip Number 3
Be flexible with your availability. Since the role requires working various shifts, let potential employers know you’re open to days, nights, and weekends. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings right there, making it super easy to stay updated on opportunities.
We think you need these skills to ace Security Officer in Dumfries
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our 5-star service.
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent guest service or maintained security in previous roles – we love a good story!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’re the perfect fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Security Officer. Familiarise yourself with the importance of providing a 5-star guest experience and maintaining a visible security presence. This will help you demonstrate your understanding of the role during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on guest interaction, prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you anticipated client needs or resolved issues effectively, as this will show your proactive approach.
✨Demonstrate Flexibility
Be ready to discuss your availability and willingness to work various shifts, including nights and weekends. This flexibility is crucial for the role, so emphasise your adaptability and commitment to meeting the company's needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and security awareness. Think of scenarios where you had to ensure safety or handle difficult situations. Practising these responses will help you convey your confidence and common sense in making decisions.
