At a Glance
- Tasks: Assist users with digital systems and enhance organisational efficiency.
- Company: Join ABP Food Group, a leader in agri-food innovation.
- Benefits: Competitive salary, hands-on experience, and career progression opportunities.
- Other info: Dynamic environment with pathways to specialisations like Cyber Security and AI.
- Why this job: Kick-start your IT career while solving real-world problems.
- Qualifications: GCSE or A-Level studies, preferably in IT or computer science.
The predicted salary is between 18000 - 25000 £ per year.
Location: On site / Leeming Bar, Northallerton, UK
Job type: Permanent / Full-time
Sector and subsector: Corporate Services | IT
Salary: Negotiable salary
ABP Food Group is one of Europe’s leading integrated agri‑food businesses, with divisions specialising in food production, pet food and renewables. Over our 70-year history, we have grown to a 14,000 strong team and have built a reputation for quality and innovation. Our Early Careers programme offers opportunities across all of our divisions including apprenticeships, graduate and industrial placement pathways.
Looking to kick‑start a career in IT? Enjoy solving problems, helping others and have a keen eye for detail? Then our Digital Support Apprentice opportunity could be the perfect first step into the world of technology.
Hours of Work: Monday to Friday, 8:30am - 5pm but this may change depending on site requirements
Reporting to: IT Manager - North East
Start Date: As soon as possible - We'll work around you and your current commitments!
As an Apprentice Digital Support Apprentice at ABP Wessex in Northallerton, you will primarily assist internal users, helping them maximise the use of various digital systems and software to enhance organisational efficiency and operations. A significant part of your role will involve diagnosing and resolving any challenges these users face with their digital tools to ensure smooth operations.
You’ll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands‑on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.
This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post‑apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training.
Key Responsibilities
- Acquire and apply foundational knowledge in digital technologies and IT support.
- Assist users with digital systems under supervision, learning effective customer service skills in IT.
- Collaborate with Service Desk Level 1 team, learning hands‑on technical support.
- Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
- Engage in continuous learning activities, including workshops and training sessions.
- Contribute to digital service improvement and knowledge base documentation.
- Support the adaptation and exploitation of technology changes to meet organisational objectives.
- Ensure efficient use of digital office technologies, productivity software, and digital communications tools.
- Provide support to external customers and clients through various digital channels.
- Assist internal users in maximising the use of digital technologies.
- Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems.
Personal Attributes
- Highly motivated with a commitment to personal growth and development.
- Adaptable and flexible, able to respond to changing requirements.
- Customer‑focused, with an emphasis on providing effective support.
Knowledge / Skills / Qualifications
- Completion of GCSE or A‑Level studies, preferably with an IT or computer science focus.
- Basic knowledge or interest in digital technologies.
- Keen to learn and develop in the IT field.
- Strong communication skills and teamwork.
- Problem‑solving approach and adaptability.
- Enthusiasm for technology and customer support.
- Opportunities for advancement to higher apprenticeship levels (e.g., Level 4, 5, 6, 7).
- Opportunities for advancement to Level 1, 2, and 3 roles within Digital Support.
- Pathways to specialised roles like Cyber Security Technician, Data Technician, Business Analyst, and AI Data Specialist.
- Commitment to ongoing professional development and training.
Strictly no agencies please.
Digital Support Apprentice employer: Hollybank Trustees Ltd
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