At a Glance
- Tasks: Support clients in maximising their Verdantix subscription and build strong relationships.
- Company: Join Verdantix, a leading intelligence platform with a collaborative culture.
- Benefits: Enjoy competitive salary, generous holidays, hybrid work, and wellness perks.
- Other info: Dynamic team environment with a focus on learning and development.
- Why this job: Kickstart your career in Customer Success while making a real impact.
- Qualifications: Passion for customer experience and prior client engagement experience required.
The predicted salary is between 40000 - 50000 £ per year.
Location: On site / London, UK
Job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing | Sales
Annual Salary range: from £30,000.00 to £32,000.00
The role:
As a Client Success Specialist (CSS), you will play a key role in helping our clients realise the full value of their Verdantix subscription. Working alongside our Account Management team, you will support client onboarding, drive user engagement, encourage platform adoption, and build strong relationships across our customer base. You'll become a trusted point of contact for clients, ensuring they know how to access and apply our research and advisory services to achieve their business objectives. Along the way, you'll develop commercial awareness by identifying opportunities for account growth and supporting renewal and expansion conversations. This role is designed for someone who wants to build a career in Customer Success and Account Management. You'll develop consultative relationship management skills, learn how enterprise customers measure value, and gain exposure to commercial account planning and growth strategies.
The salary opportunity is £30,000 - £32,000 (dependent on experience) with a very competitive bonus, paid quarterly. This is a hybrid role which requires 3 days a week in the office during the probationary period, reducing to 2 days upon successful completion.
What you'll be doing:
- Supporting the onboarding of new clients to ensure successful adoption of Verdantix research subscriptions and advisory services.
- Delivering proactive client engagement through email, phone and virtual meetings to maximise platform usage whilst helping them understand how to navigate, access and apply Verdantix research to meet their business objectives.
- Monitoring client engagement and usage data to identify adoption risks and opportunities to improve customer outcomes and assisting with renewal preparation by demonstrating the value clients have received through their subscription.
- Building relationships with a broad range of stakeholders across client organisations and maintaining client satisfaction, customer records, activities and engagement notes within Salesforce.
- Identifying opportunities for additional users, research access or advisory engagement and collaborating with Account Managers to support account growth.
- Using internal systems and customer engagement tools to manage workload, prioritise client interactions and improve productivity.
- Working closely with Research, Sales, Marketing and Product teams to deliver an outstanding client experience.
- Continuously developing knowledge of Verdantix research, markets and client challenges to provide increasingly valuable support.
About you:
- Passion for building relationships and delivering an exceptional customer experience. Prior experience within customer success/client engagement is essential.
- Strong written and verbal communication skills with a confidence in engaging professionals across a range of seniorities.
- Naturally organised with excellent attention to detail and enjoys working collaboratively across different teams.
- Comfortable managing multiple priorities in a fast-paced environment with strong problem-solving skills and a proactive approach to supporting clients.
- Coachable and open to continuous feedback and development.
- Professionalism and ability to represent Verdantix credibly with enterprise clients while being commercially curious and interested in how businesses create value.
- Demonstrates working knowledge of modern AI tools (e.g., copilots, LLMs, AI-assisted analytics) and applies them to improve quality, speed, or decision-making in role-specific tasks with a curiosity about technology, sustainability, innovation or business strategy.
- Able to write, refine and critique AI prompts to achieve reliable outputs; understands how prompt structure affects results.
Additional benefits we offer:
- Competitive salary (with annual review)
- Pension with enhanced employer contribution
- Generous holiday entitlement, accruing an extra day with every year worked (local capping applies)
- Opportunity to purchase annual leave (capped) after probationary period
- Quarterly employee recognition scheme
- Hybrid working option, with the aim of promoting flexibility and work-life balance
- Private medical insurance, including online GP service, mental health support and discounted gym memberships
- Enhanced family-friendly benefits
- Weekly ‘flexi-hour’ to extend a lunch break or finish early on your day of choice
- Cycle to work scheme - tax-efficient purchase of a bike, bike accessories, or both
- Time off for volunteering when done through our partner OnHand: an app for local volunteering and climate action
- Multiple social events throughout the year, including Company Ramble & Sports Day
- Strong focus on learning and development with career plans for all employees
- Dog-friendly office
- Fantastic colleagues with a great sense of humour!
Who we are:
Verdantix is a trusted intelligence platform. We combine 18 years of independent research with a purpose-built AI platform, giving the world's most innovative corporations, technology and services vendors, and investors insights they can act on. Our team is a curious, collaborative group of expert analysts, data engineers, commercial specialists, creative professionals and thought leaders working together to help clients achieve their most important goals.
Why Verdantix:
At Verdantix, innovation, technology, and human insight come together to solve problems that really matter. We are an AI-enabled organisation where advanced analytics, data, and emerging technologies are embedded in everyday work, shaping how we research, analyse, and deliver insights that help organisational leaders harness innovation and meet the challenges of a changing world. Every day, our teams generate analysis and intelligence that some of the world's most innovative companies rely on. Across areas including AI, EHS and quality, ESG and sustainability, industrial transformation, operational risk, and real estate and the built environment, we use AI and data to interpret fast-moving technological change and translate it into insights that can be understood, applied, and acted on.
At the heart of our work is a belief that real big-picture thinking depends on a mastery of detail. Success at Verdantix depends on curiosity, adaptability, and a willingness to continuously learn as technologies evolve. We look for people who are excited by how AI can enhance thinking, sharpen analysis, and amplify impact, while remaining accountable for quality, judgment, and outcomes. Individuals who thrive here bring a strong work ethic, a desire to be challenged, a collaborative spirit, and a customer-first mindset, all underpinned by a sense of humour and enjoyment in the work we do together.
Our culture is transparent, high-trust, and performance-driven. Career development is grounded in achievements, skills, and behaviours, with regular feedback and reviews that keep both individuals and the firm moving forward. We recognise that everyone at Verdantix has a meaningful role to play in our growth, which is why we share openly how the business is performing and involve our people in major decisions—from growth strategies to new product launches.
What unites us is a shared belief that innovation, powered by AI, expertise, and curiosity, can help shape a better world. If you want to build trusted client relationships at the intersection of technology, research and real-world impact, Verdantix is the place to do it.
Verdantix is an equal opportunities employer and is committed to providing a work environment that is free from all forms of discrimination. We want our recruitment process to reflect that. Please tell your recruitment partner directly if there’s anything you need to make our interview process more accessible.
Customer Success Specialist, Verdantix London, United Kingdom | Fulltime | Onsite employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist, Verdantix London, United Kingdom | Fulltime | Onsite
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist, Verdantix London, United Kingdom | Fulltime | Onsite
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
