At a Glance
- Tasks: Deliver top-notch customer service via phone and email while managing queries and complaints.
- Company: Join NOCN Group, a charity focused on future-fit skills and social impact.
- Benefits: Enjoy 38 days of leave, flexible working, and training opportunities.
- Other info: Hybrid working options and a modern office environment await you!
- Why this job: Be part of a team that makes a real difference in education and training.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 27522 - 33638 £ per year.
NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.
Overview of the role
We are seeking a motivated and professional Customer Services Administrator to join our AO Customer Services team. Reporting to the Customer Services Team Leader, you will play a key role in delivering high-quality services aligned with NOCN's strategic objectives.
Key Responsibilities
- Provide excellent customer service by phone and email.
- Respond to queries from learners, centres and employers.
- Provide accurate advice and guidance on qualifications, courses, policies and procedures.
- Process customer information, workflows and payments accurately and within agreed SLAs.
- Maintain accurate customer records and update CRM systems.
- Take ownership of enquiries and resolve queries wherever possible.
- Handle complaints and elevate issues when required.
- Work collaboratively with internal teams to support customers and improve service delivery.
- Contribute to team meetings and continuous improvement.
- Ensure all work meets required quality and service standards.
About You
We're looking for a friendly, organised and customer-focused individual with excellent communication and administration skills. You'll have strong attention to detail, a proactive approach and the ability to manage a varied workload while maintaining high standards of service. You’ll enjoy working as part of a team, be confident using Microsoft Office and have experience working with customers and stakeholders. Experience within an awarding organisation or education/construction sector would be desirable.
We offer 38 days of annual leave this includes 8 bank holidays and 3 closure days between Christmas and New Year. We can offer hybrid working, a 35-hour working week, flexible working for a better work-life balance, buy/sell annual leave, a pension scheme, training and development opportunities, free parking at both offices, modern office spaces, enhanced family leave, optional tax-free childcare schemes, and dress down Fridays.
Please note: Due to the high volume of applications, we can only provide feedback at the interview stage. As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
Customer Services Administrator (FTC 9 Months) employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator (FTC 9 Months)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator (FTC 9 Months)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
