At a Glance
- Tasks: Support the team, manage repairs, and deliver top-notch customer service.
- Company: Award-winning jeweller with a family-run ethos and a focus on luxury.
- Benefits: Starting salary of £12.71+, 29 days holiday, and fully-funded training.
- Other info: Great career growth opportunities and a positive workplace culture.
- Why this job: Join a vibrant team and enhance your skills in a luxury retail environment.
- Qualifications: Experience in retail administration and strong communication skills.
The predicted salary is between 26400 - 28800 £ per year.
Starting Salary: £12.71+ (depending on experience)
Location: Lakeside
Fully onsite - Monday to Friday
Chisholm Hunter is one of the UK’s multiple award‑winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high‑end, luxury customer experience which is ‘A Cut Above’. At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
We are looking for a Customer Service and Repairs Administrator to be based in our Lakeside store.
Job Responsibilities- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
- Conducting daily stock counts for audit purposes
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interaction with a natural approach, putting the customer at ease and building a relationship.
- Experience in a commercially-focused (preferably retail) Administrator role
- Skilled in Microsoft Office suite
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills
Excellent career development opportunities and a clear development path
Accredited industry training and qualifications (fully-funded)
29 days holiday per year
Company life assurance of three times your salary for all colleagues
Colleague incentives
If this sounds like the ideal role for you, apply now!
Customer Service and Repairs Administrator- Lakeside employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
