At a Glance
- Tasks: Be the friendly voice for customers, handling calls, chats, and emails with care.
- Company: Join Hood Group, a forward-thinking insurance provider with a vibrant community.
- Benefits: Enjoy 31 days of leave, health plans, and social events with your team.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 16353 - 17035 £ per year.
Location: On site / Southend-on-Sea, UK
Job type: Permanent / Part-time
Sector and subsector: Client Services | Call Centre
Annual Salary range: from £16,353.00 to £17,035.00
Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives exceptional service.
Hood Group is a UK-based insurance provider that partners with start‑ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983, the company aims to help its partners transform their insurance proposition by delivering innovative business models that enhance customer engagement and drive growth.
Key Responsibilities- Serve as a Brand Ambassador and the first point of contact for all customer inquiries.
- Manage a high volume of inbound and outbound calls, web chats, and emails.
- Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
- Ensure the customer is central to every conversation.
- Maintain and update customer records accurately and efficiently.
- Good customer service experience, ideally in a call centre.
- Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and be empathic.
- Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
- Tech‑savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.
- Fast & stable home fibre broadband is required, with a proven minimum consistent speed of 20 Mbps download and 10 Mbps upload, available at all times.
Training is a robust full‑time 4‑week programme that requires you to be in our office for the first 6 months of your employment and to travel to the Southend office on a regular basis.
Working Hours24 hours per week – 3 full days, 9 am to 5:30 pm, 30 minute lunch break, 8 hours per day. Days may change; examples of possible patterns include:
- Monday, Tuesday, Friday
- Monday, Tuesday, Thursday
- Monday, Thursday, Friday
- 31 days annual leave (including bank holidays)
- Employee Assistance Programme
- Pension Scheme
- Health cash plan
- Incentive of £250 on refer‑a‑friend scheme
- Social company events – join the Hood Group community
- Employee Recognition Scheme – Hood Stars
- Company‑provided laptop and other professional equipment as required
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it's about being part of a community that makes working at Hood Group truly exceptional.
Customer Service Advisor - Part Time employer: Hollybank Trustees Ltd
Hood Group is an exceptional employer that fosters a collaborative and innovative work culture in Southend-on-Sea. As a Customer Service Advisor, you'll enjoy generous benefits such as 31 days of annual leave, a robust training programme, and opportunities for personal growth within a supportive community. Join us to not only excel in your role but also to be part of a team that values creativity and employee recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hood Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview process.
✨Tip Number 3
Show off your tech skills! Since the role requires navigating various systems and managing multiple web chats, be ready to demonstrate your tech-savviness. Maybe even mention any relevant software you've used before!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous customer service experience you have. We want to see how you've built relationships and provided exceptional service in the past!
Tailor Your Communication Style:Since strong communication is key for this role, adapt your writing style to reflect empathy and clarity. Use examples that demonstrate how you can adjust your approach based on customer needs – it’ll show us you’re a great fit!
Be Tech-Savvy:Mention any relevant tech skills or experience with systems you’ve used before. We love candidates who can handle multiple tasks and navigate different platforms, so don’t hold back on showcasing your tech-savviness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hood Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to be a Brand Ambassador and handle customer inquiries with empathy.
✨Practice Your Communication Style
Since strong communication is key for this role, practice adapting your communication style. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident in managing calls and web chats during the interview.
✨Be Ready for Technical Questions
Given the tech-savvy nature of the role, brush up on your IT skills and be prepared to discuss your experience with various systems. Familiarise yourself with Microsoft Office and any other relevant tools, as this will show that you're ready to handle multiple tasks efficiently.
