At a Glance
- Tasks: Engage with supporters through phone calls and build meaningful relationships.
- Company: Join Premier, Europe's largest Christian Media organisation with a friendly team.
- Benefits: Enjoy flexible working, 25 days leave, and life assurance.
- Other info: Opportunities for professional growth in a supportive team culture.
- Why this job: Make a real impact while working in a mission-driven environment.
- Qualifications: Good conversational skills and a passion for building relationships.
The predicted salary is between 24906 - 24906 £ per year.
Location: On site / Sybron Way, Crowborough TN6 3DZ, UK
Job Type: Permanent / Full-time
Sector and subsector: Client Services | Call Centre
Annual Fixed salary: £24,906
Location: Crowborough
Office Hours of work: Full-time (35 hours per week): Monday 11am‑7pm, Tuesday & Thursday 12pm‑8pm, Wednesday & Friday 10am‑6pm, Saturdays (2 per month) 11am‑5:30pm. Time off in lieu will be given for each Saturday worked.
Reporting to: Support Services Team Leader
Do you enjoy talking to people? Do you have good conversational skills and the ability to put people at ease? Premier, Europe’s largest Christian Media organisation, is seeking 2 new outbound callers to join our small friendly telephone fundraising team. You’ll be speaking directly with Premier’s supporters, so it’s important you're able to build relationships with them and communicate a genuine passion for our mission and be confident in asking for their financial support for our work.
Role Overview
- Outbound and Inbound Supporter Engagement: Engage with Premier supporters and potential subscribers through proactive and responsive phone conversations, fostering positive relationships and advancing their giving journey.
- Data and Compliance Management: Ensure the integrity, security, and accuracy of supporter and financial information in line with data protection standards.
- Professionalism, Performance, and Teamwork: Demonstrate professionalism, uphold Premier’s values, and contribute to personal and team success.
We are looking for someone to start as soon as possible. The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.
Ready to make a lasting Impact? Apply now!
Benefits
- Flexible working arrangements based on the requirements of the role
- 25 days’ annual leave plus UK bank holidays
- Additional leave on your birthday
- Life Assurance scheme
- Employee Assistance with online GP scheme
- Eye care scheme
- Enhanced Family leave and Pay
- Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
- Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
- Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.
Outbound Calling Representative in Crowborough employer: Hollybank Trustees Ltd
Premier, Europe's largest Christian Media organisation, offers a rewarding opportunity for Outbound Calling Representatives in Crowborough. With a mission-driven work culture, employees enjoy flexible working arrangements, generous annual leave, and a supportive team environment that fosters personal and professional growth. Join us to make a meaningful impact while being part of a passionate community dedicated to our values.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Calling Representative in Crowborough
✨Tip Number 1
Get to know the company before your interview! Research Premier and their mission so you can show genuine enthusiasm for what they do. This will help you connect with the team and demonstrate that you're on board with their values.
✨Tip Number 2
Practice your conversational skills! Since you'll be engaging with supporters over the phone, role-play with a friend or family member to get comfortable with building rapport and asking for support. The more natural you sound, the better!
✨Tip Number 3
Be ready to showcase your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your collaborative nature will resonate with the supportive culture at Premier.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making an impact in the community.
We think you need these skills to ace Outbound Calling Representative in Crowborough
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for connecting with people and your enthusiasm for our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Outbound Calling Representative. Mention any relevant experience in customer service or fundraising that showcases your ability to engage with supporters.
Showcase Your Communication Skills:Since this role is all about talking to people, emphasise your conversational skills in your application. Share examples of how you've successfully built relationships or communicated effectively in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Mission
Before your interview, take some time to understand Premier's mission and values. This will help you connect with the team and show that you're genuinely passionate about their work. Be ready to discuss how your personal values align with theirs.
✨Practice Your Conversational Skills
As an Outbound Calling Representative, strong conversational skills are key. Practice engaging in friendly, open-ended conversations with friends or family. Focus on building rapport and making people feel at ease, as this will be crucial in your role.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle rejection or how you build relationships over the phone. Prepare specific examples from your past experiences that demonstrate your skills and adaptability in similar situations.
✨Show Enthusiasm and Professionalism
During the interview, let your enthusiasm shine through! Show that you’re excited about the opportunity to engage with supporters and contribute to a meaningful cause. Remember to maintain professionalism, as this reflects the values of the organisation.
