Clinical Coordinator in Crawley

Location: On site / Crawley, Gatwick RH6 0LG, UK

Job type: Permanent / Full-time

Sector and subsector: Medical & Healthcare | Clinical

Annual Fixed salary: £42,000.00

IPRS Aeromed is a leading independent supplier of scalable clinical and medical solutions, trusted by government, NHS, and private partners to provide rapid, high‑quality care in complex environments. From paramedic‑led medical repatriations to clinical support in secure settings, our skilled, experienced, and diverse clinical professionals work around the clock to respond where and when it matters most. We’re in an exciting period of growth, expanding our team and service, so if you’re motivated by a fast‑moving and dynamic environment, have a desire for continuous improvement and are passionate about making a real difference, we would love you to join our team where care and compassion guide every decision.

You’ll join a company built on four core values: Innovation, Diversity, Integrity, and Kindness and a culture where people are genuinely at the heart of everything we do.

We are recruiting a Clinical Coordinator to join our Clinical team based at our office in Gatwick, to provide support and clinical expertise, enabling the smooth running and service delivery of one of our key contracts. We are seeking a confident, self‑motivated communicator who thrives in a collaborative environment. You will work closely with our Operations team, as well as a range of internal and external stakeholders, building strong working relationships to support smooth and effective processes. With a keen eye for detail, you will review and record information, ensuring high levels of accuracy and compliance at all times.

Hours of Work: Monday to Friday 8am to 5pm. In addition, you will participate in an on‑call rota (1 week in 4), providing support for urgent out‑of‑hours inquiries.

Responsibilities:

• Managing the medical inbox by triaging, reviewing and coordinating all medical queries to assess an individuals’ suitability to fly and investigating any concerns raised.
• Recommending suitable clinical interventions or support requirements needed, feeding back to our client with results of any clinical investigations and escalating to the Clinical Service Delivery Manager where appropriate.
• Accurately documenting case notes within the relevant digital platform, to allow for suitable clinical guidance and intervention.
• Providing clinical input on IPRS Aeromed overseas operations.
• Playing an active role in MDT discussions supporting with complex cases, manifest screening, and case referrals.
• Participating as required in the investigation of incidents, complaints, or accidents.
• Supporting the Clinical Service Delivery Manager and Clinical Liaison Manager deputising in their absence.
• Providing clinical leadership, support, and guidance to the clinical team.
• Working with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).
• Providing on‑call support for urgent out of hours enquiries on an on‑call rotation of 1 week in 4.

Qualifications, Experience and Knowledge:

• Adult Nursing BSc or equivalent NMC recognised qualification OR Paramedic BSc or equivalent HCPC recognised qualification (E)
• Relevant registration with the Nursing and Midwifery Council (NMC) OR Health and Care Professions Council (HCPC) – with no investigations/suspensions current or pending (E)
• Minimum 3 years post qualification experience as a paramedic or nurse (E)
• Policy and procedure development experience (D)
• Evidence of experience within a clinical triage setting (D)
• Evidence of consolidating post qualification practice (E)
• Clinical audit or quality improvement experience (D)
• Urgent / emergency care experience (E)
• Point of clinical escalation experience (E)
• Remote/ telephone triage experience (D)
• Technically literate with experience working with Microsoft 365 (E)
• Fluent English language skills (spoken and written) (E)
• Full driving licence and own transport (E)
• Smart, professional appearance and conduct (E)

Skills and Abilities:

• Ability to work actively within a team, but to work without supervision whenever necessary.
• Self‑motivating with the ability to prioritise workload.
• Clear and concise communication skills at all levels.
• Attention to detail and the ability to record information accurately.
• Ability to identify and manage signs and symptoms of a deteriorating patient.
• Ability to influence a clinical situation remotely.
• Ability to make appropriate and informed decisions quickly.
• Ability to remain calm and professional in a busy working environment.
• Good IT Skills.
• Curiosity and Critical problem‑solving ability.

Benefits and Rewards:

• Professional Development Opportunities to support your CPD and career progression.
• Membership of the Company Pension Scheme.
• Life Assurance.
• Westfield Health Cash Plan.
• 25 Days Annual Leave + opportunity to purchase additional annual leave.
• Free Parking and High‑Street Discounts.
• Employee Assistance Programme including free confidential counselling.
• Recruit a Friend Bonus Scheme – up to £1,500.
• Free Eye Tests every 2 years.
• Moving Day Leave.

Equality, Diversity, and Inclusion Statement:

IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees. We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace. As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.