At a Glance
- Tasks: Support a dynamic team in delivering top-notch services to clients.
- Company: Join Affinia, a leading UK accounting firm with a collaborative culture.
- Benefits: Enjoy competitive salary, extra holiday days, and professional development support.
- Other info: Flexible work environment with opportunities for growth and learning.
- Why this job: Be the face of our company and make a real impact on client relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
The predicted salary is between 30000 - 40000 £ per year.
Location: On site / Crawley, UK
Job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
Salary: Competitive Salary
Affinia is a UK Top 35 Accounting firm, where we support our clients with everything from day-to-day Accounting, Audit and Tax planning to strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors. We are committed to delivering excellence in every aspect of our work, adapting to the evolving regulatory landscape while consistently exceeding client expectations.
Purpose Of The Role
As a Business Support Administrator, you will be part of a growing, successful team delivering high‑quality services to our clients. You will support the work of the wider teams and be an ambassador for us to clients and connections as they visit. The Business Support team undertake client‑facing and chargeable administration tasks. The role requires good communication and presentation skills as it involves substantial contact with clients and staff, as well as many other individuals and organisations. We are extensively computerised, and experience of Microsoft applications is essential.
Accountabilities
This role covers a wide range of tasks that go into supporting the smooth operation of the business on a day‑to‑day basis, focusing on the administration of the clients we serve. This means you will be responsible for a variety of processes and documents, such as the admin associated with the onboarding of new clients, the creation of some official documents, and the submission of others. The following are some of the key tasks involved in the role:
- Electrical and manual client onboarding, letters of engagement, client portal administration, new company incorporations, allocating client codes, and sending documents and client packs for electronic signature.
- Full understanding of the ‘lost client’ process and ability to create professional clearance packs on NLA clients.
- Prepare basic company secretarial work, complete CS01s, submit accounts, and support when needed in the submission of tax returns; prepare dormant company accounts.
- Support with the booking in and out of books and records if required, and HMRC agent authorisations.
- Act as an agent on the Admin Support ticketing system, responding to queries in line with defined SLA targets across all assigned queues.
- Assist with undertaking of data cleanse work, support the front of house (FoH) team with the set‑up of client monthly reminders, organise the set‑up of Direct Debits with the Finance team whenever necessary, monitor any monthly deadlines, manage deadline extensions, and send out bulk mail merges.
Skills/Qualifications
The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery. You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
- Excellent telephone manner
- Good communication skills, with the ability to communicate with all levels of seniority
- Experience with Microsoft applications
- Ability and willingness to acquire new skills to the requirements of the position through “on the job” training
- Good and accurate typing skills
- Discreet
- Self‑motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience
- Experience of working in an accountancy practice is desirable, but not essential
- Minimum five GCSEs at grade 4/5 (C) and/or above including Maths and English.
Core Benefits
At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
- Opportunity to purchase 3 extra days holiday per year
- Professional membership support
- Paycare – claim money back for Dental / Optical / Professional Therapies
- Dress for your Diary Policy
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
Business Support Administrator in Crawley employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Crawley
✨Tip Number 1
Get to know the company! Research Affinia and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can articulate your thoughts clearly. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Affinia team.
We think you need these skills to ace Business Support Administrator in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Administrator role. Highlight relevant experience and skills, especially in administration and client-facing tasks. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your communication prowess. Use clear language and a friendly tone to demonstrate that you can connect with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, like client onboarding and document preparation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves substantial contact with clients and staff, practice your communication skills. Think about how you can present information clearly and professionally. You might even want to prepare a few examples of how you've successfully communicated in past roles to share during the interview.
✨Be Organised and Detail-Oriented
The job requires excellent organisational skills and attention to detail. During the interview, highlight any experiences where you've had to manage multiple tasks or projects. You could also mention specific tools or methods you use to stay organised, which will demonstrate your suitability for the role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the training opportunities available, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.
