Location: Hybrid / United Kingdom
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
AnnualFixed salary:£ 26436.00
At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first - our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.
We're looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team.
This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients - playing a vital role in their recovery journey.
You'll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We’re Looking For:
We're after individuals who are:
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
Qualifications (any of the following):
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
Experience:
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills:
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You’ll Get in Return:
At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:
- Salary: £26,436.84 per year (40 hours/week)
- Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
- 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering Day paid leave
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
Inclusivity Matters:
As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.
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