At a Glance
- Tasks: Be the friendly face of our team, handling calls and admin tasks.
- Company: Join IPRS Health, a top employer in the health sector.
- Benefits: Enjoy a competitive salary, generous leave, and wellness perks.
- Other info: Hybrid role with a supportive team and excellent career growth.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 26437 - 26437 £ per year.
Location: Hybrid / Claydon, Ipswich, UK
Job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Annual Fixed salary: £26,437.00
At IPRS Health, we’re proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. We are one of the Best Employers in the Health Industry and have recently achieved Platinum Employer status at the 2023 Best Employer East Awards.
Please note we are unable to offer Visa Sponsorship for this position.
We’re looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey. You’ll handle a mix of inbound and outbound calls and general administrative tasks.
Responsibilities
- Friendly and professional first point of contact with excellent telephone manner
- Detail‑oriented and highly organised handling of administrative tasks
- Driven by delivering excellent customer service
- Adaptable to fast‑paced healthcare environment and willing to learn and grow
Qualifications (any of the following)
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A–C), including English and Maths
- At least 2 years’ customer service experience (or Contact Centre Professional certification)
Experience
- Customer service or contact centre experience
- Comfort engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
Benefits
- Salary: £26,437.00 per year (40 hours/week)
- Schedule: 8‑hour shifts between 08:00 – 18:30, Monday–Friday, with some Saturday mornings
- 25 days annual leave plus 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on‑site parking
Equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, sexual orientation, national origin, age, disability or any other protected characteristic.
Office ADMINISTRATOR in Claydon employer: Hollybank Trustees Ltd
At IPRS Health, we pride ourselves on being a leading provider of physiotherapy and mental health services, offering a supportive and dynamic work environment in our newly built Claydon premises. As a Platinum Employer, we prioritise employee well-being with generous benefits such as 25 days annual leave, wellness perks, and opportunities for professional growth, making us an excellent choice for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Office ADMINISTRATOR in Claydon
✨Tip Number 1
Get to know the company! Research IPRS Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, having a friendly and professional telephone manner is key. Try role-playing with a friend to get comfortable handling calls and addressing queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being detail-oriented and organised is crucial for an Office Administrator, so let that shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at IPRS Health.
We think you need these skills to ace Office ADMINISTRATOR in Claydon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a difference in our patients' lives.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research IPRS Health. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Office Administrator, you'll be the first point of contact for patients and clients. Prepare examples from your past experiences that highlight your excellent telephone manner and ability to handle customer inquiries. Be ready to discuss how you’ve gone above and beyond to deliver exceptional service.
✨Demonstrate Your Organisational Skills
The role requires a detail-oriented and highly organised individual. Think of specific instances where you've successfully managed multiple tasks or projects. Share how you prioritised your workload and maintained accuracy in your work, especially in a fast-paced environment.
✨Be Ready to Adapt and Learn
IPRS Health values adaptability and a willingness to learn. Prepare to discuss how you've adapted to changes in previous roles or learned new systems quickly. Highlight your enthusiasm for personal growth and how you can contribute to the dynamic team at IPRS Health.
