At a Glance
- Tasks: Be the friendly voice for patients, handling calls and admin tasks in a supportive team.
- Company: Join IPRS Health, a top-rated employer in healthcare with a focus on compassionate care.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and a supportive work environment.
- Other info: Hybrid working model with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic setting.
- Qualifications: Customer service experience or relevant qualifications; excellent communication skills are a must.
The predicted salary is between 26437 - 26437 £ per year.
Location: Hybrid / Claydon, Ipswich, UK
Job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
Annual fixed salary: £26,437.00
At IPRS Health, we’re proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as best employer in the health industry and recently achieving platinum employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
About the role:
We’re looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey. You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We’re Looking For:
- Friendly and professional, with an excellent telephone manner
- Detail‑oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast‑paced healthcare environment
Qualifications (any of the following):
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A–C), including English and Maths
- Or, minimum of 2 years’ customer service experience (or Contact Centre Professional certification)
Experience:
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills:
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You’ll Get in Return:
- Salary: £26,437.00 per year (40 hours/week)
- Schedule: 8‑hour shifts between 08:00 – 18:30, Monday–Friday, with some Saturday mornings (08:00–13:00)
- 25 days annual leave + 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on‑site parking
Inclusivity Matters: As a Disability Confident employee, we’re dedicated to making our recruitment process inclusive and accessible to all.
Customer Service Advisor in Claydon employer: Hollybank Trustees Ltd
At IPRS Health, we pride ourselves on being a leading provider of physiotherapy and mental health services, offering a supportive and inspiring work environment in our modern Claydon premises. As a recognised best employer in the health industry, we prioritise employee growth and well-being, providing generous benefits such as 25 days annual leave, wellness perks, and a commitment to inclusivity. Join our dynamic Customer Service team and play a vital role in making a meaningful difference in the lives of our patients and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Claydon
✨Tip Number 1
Get to know the company! Research IPRS Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Service Advisor, try role-playing with friends or family. This will help you feel more confident and polished when speaking with patients and clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to join the IPRS Health family.
We think you need these skills to ace Customer Service Advisor in Claydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you want to join our team at IPRS Health. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Customer Service Advisor, excellent communication is key. Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research IPRS Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to thrive in a fast-paced healthcare environment.
✨Practice Your Telephone Manner
Since you'll be the first point of contact for patients and clients, practice speaking clearly and professionally over the phone. You might even want to do a mock call with a friend to get comfortable with handling inquiries and providing information.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and eager to learn more about the role and the company culture.
