Security Officer (Nights Only) in City of Westminster

We are seeking an experienced and professional Security Officer to become a valuable member of our team. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential.

This is a full-time contract on a rolling nights only shift pattern: Wednesday to Sunday (60 hours) followed by Thursday to Sunday (48 hours) / 5 on, 3 off; 4 on, 2 off averaging 54 hours per week. We offer a pay rate of £14.80 with a holiday entitlement of 25.2 days inclusive of bank holidays. SIA Door Supervisor and CCTV licence is essential.

• Deliver and maintain high standards of professionalism
• Anticipate clients’ requirements and ensure their expectations are met and exceeded each day
• Cover Security Control Room holidays/absences and monitor all security and building management systems and support the Security Supervisor
• Maintain a high security awareness at all times and adopt a proactive approach to situations as they develop
• Be seen as a visible customer-focused professional by being proactive and greet clients and visitors where possible
• Proactively monitor and respond to suspicious activities or persons using CCTV surveillance systems
• Management of the fault log and following up Help Desk or callout requests
• Monitoring information received from internal & external agencies e.g. news feeds, social media, intelligence and responding appropriately
• Security Protective and Building Management System checks
• Proficient use of communications equipment such as radios for efficient and effective response during incidents
• Ensure all Health & Safety policies are adhered
• Loading Bay management
• Maintaining an accurate record of any incidents that occur
• Complete comprehensive incident reports to a high standard and ensure these are submitted in reasonable time
• Oversee and manage any emergency evacuations in your respective area of responsibility and be prepared to make difficult decisions in fast-developing emergency situations
• Undertake patrols and inspections in accordance with Assignment Instructions
• Provide a detailed handover at the end of each shift

• Valid SIA Door Supervisor and SIA CCTV licence is essential. If you are not currently a CCTV licence holder, you must be licenced in order to pass your probation.
• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
• Reliable and always alert when working night shifts
• Previous experience working in a similar role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Ability to work independently with confidence, using own initiative as required, especially in highly dynamic emergency situations
• Keen and willing to look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Confidence and common sense to access and utilise resources when making decisions
• Maintain and practice a high degree of confidentiality at all times
• Computer literate, able to write professional emails and proficient in use of security systems and Microsoft Office Suite
• Have an acute sense of security awareness
• Verifiable 5 years of continuous work employment and/or academic history without gaps
• Good understanding of one team ethos and importance of supporting the wider team

We fundamentally believe that security is a people business and developing our officers’ competency and confidence will ensure a much more enhanced service delivery. We build long-term partnerships through service excellence and our client retention is the envy of our industry peers. Our vision is to become the UK’s standout security provider; our people are central to achieving this.