Duty Security Manager in City of Westminster

Location: On site / Mayfair, London, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
HourlyFixed salary:£ 16.88

We are looking for a professional and experienced Security Duty Shift Manager to lead the security team and oversee the safe and efficient operation of the estate. You will manage day-to-day security operations, respond to incidents and emergencies, support your team, and ensure high standards of security, compliance and service are maintained.

This role offers a 4 on 4 off pattern, 19:00-07:00.

Key Accountabilities

• Maintain a safe and secure estate by identifying risks, responding to threats and taking appropriate action to protect people, property and assets.
• Manage and respond to security incidents, emergencies, fire alarms and evacuations, following agreed procedures and escalating to emergency services or management where required.
• Oversee the day-to-day operation of the Security Control Room, ensuring systems, communications, documentation and logs are accurate, up to date and professionally maintained.
• Monitor security, fire and CCTV systems and ensure relevant information is communicated promptly to the appropriate teams.
• Lead and support the security team during shifts, allocating duties and patrols, monitoring attendance, breaks, uniform and performance, and ensuring all posts are appropriately covered.
• Conduct regular briefings, toolbox talks, safety checks, audits and training exercises, ensuring procedures and standards are consistently followed.
• Monitor patrols, loading bay and post room operations, ensuring required checks, records and reports are completed accurately and issues are followed up.
• Conduct investigations and prepare timely, accurate reports on incidents, accidents, complaints, system issues and other security matters.
• Use MyTAG and other available systems to review, process and report information as required by Security Management and Estate Management.
• Act as a first point of support for security officers, providing guidance, resolving issues and escalating matters to the Security Supervisor or Manager when necessary.
• Promote high standards of professionalism, integrity, communication, teamwork and customer service, dealing with queries and conflicts calmly and effectively.
• Ensure compliance with assignment instructions, emergency procedures, data protection, CCTV requirements, health and safety standards and all relevant site policies.
• Carry out any other reasonable duties required by the Security Manager, Supervisor or Client to support the smooth and effective operation of the estate.

The Successful applicant will require

• Minimum of 3 years’ experience within a security environment.
• Practical experience of the application of emergency preparedness and emergency response procedures.
• Able to work under pressure and to tight deadlines.
• Familiar with Access Control & CCTV systems.

Key working relationships

• Maintain the highest professional standards, ensuring focus on a total quality approach towards clients, customers and colleagues. Manage your time effectively, co-operate with all requests for service and carry out all reasonable management requests.
• Self-learn and maintain knowledge of current threat levels and new legislation in relation to the role.
• Act with integrity and professionalism at all times.
• Remain alert at all times whilst on duty.
• Demonstrate the ability to organise, prioritise and produce results under pressure and be able to work within the one tea

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of background, identity or circumstances.

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