Location: On site / Peterfield Rd, Carlisle CA3 0EY, UK
job type: Permanent / Full-time
Sector and subsector: Operations | Mobile Security
HourlyFixed salary:£ 14.25
Job Title: Mobile Patrol Team Leader
Location: Head Office in Carlisle. Various patrol locations within the assigned operational area.
Reports to: Head of Operations
Working Hours:
Flexible shift pattern including days, nights, weekends, and public holidays.
Participation in an on-call rota may be required.
The Mobile Patrol Team Leader is responsible for supervising and supporting mobile patrol officers, ensuring the delivery of professional security services, and maintaining high standards of safety, customer service, and operational performance. The role involves conducting patrols, responding to alarms, managing incidents, and ensuring compliance with company policies and industry regulations.
Key Responsibilities
Operational Duties:
- Lead and supervise a team of Mobile Patrol Officers.
- Conduct mobile security patrols of client premises and sites.
- Respond promptly to alarm activations, emergency call-outs, and incidents.
- Carry out security inspections, lock/unlock services, and welfare checks.
- Ensure all patrols are completed according to client requirements and company procedures.
- Monitor patrol schedules and ensure efficient route planning.
- Provide guidance, training, and support to patrol officers.
- Conduct regular site visits and performance assessments.
- Ensure officers maintain professional standards of appearance and conduct.
- Assist with staff induction, coaching, and ongoing development.
- Manage and report staff performance, attendance, and disciplinary matters when required.
- Take control of security incidents and emergency situations.
- Complete detailed incident reports and maintain accurate records.
- Liaise with emergency services, clients, and management as required.
- Investigate security breaches and recommend corrective actions.
Compliance & Health and Safety:
- Ensure compliance with company policies, site instructions, and industry regulations.
- Promote a strong health and safety culture within the team.
- Conduct vehicle inspections and ensure company vehicles are maintained and roadworthy.
- Ensure all patrol officers hold and maintain required licences and certifications.
- Maintain effective key control, ensuring keys are issued, returned, and recorded accurately.
Customer Service:
- Build and maintain positive relationships with clients.
- Address client concerns and ensure contractual obligations are met.
- Conduct quality assurance checks and identify opportunities for service improvement.
Person Specification
- Valid SIA Security Guarding or Door Supervisor Licence.
- Full UK Driving Licence with a clean driving record.
- Supervisory or team leadership experience.
- Excellent communication and report-writing skills.
- Ability to remain calm and make decisions under pressure.
- Good knowledge of incident response.
- Experience using Microsoft Office applications.
- Experience of working with digital systems for data entry and record keeping.
- Previous experience in a security mobile patrol role.
- CCTV Licence.
- Experience using security management and reporting systems.
- Knowledge of key holding and alarm response operations.
- Good knowledge of security procedures.
- Leadership and team management.
- Strong organisational and time-management skills.
- Problem-solving and decision-making ability.
- Customer-focused approach.
- Ability to work independently and as part of a team.
- Professionalism and integrity.
Key Performance Indicators (KPIs)
- Patrol completion rates.
- Response times to alarms and incidents.
- Quality of incident reporting.
- Team performance and compliance levels.
- Client satisfaction scores.
- Health and safety compliance.
- Full training will be provided.
- Company contributory pension scheme available.
- Full uniform provided.
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Mobile Patrol Team Leader in Carlisle employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
