At a Glance
- Tasks: Be the friendly face of our Parts Department, helping customers find what they need.
- Company: Join a family-owned business dedicated to supporting rural and agricultural communities.
- Benefits: Enjoy competitive salary, generous leave, health cash plan, and staff discounts.
- Other info: Opportunities for personal development and career growth await you!
- Why this job: Make a real impact in agriculture while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and a passion for agriculture are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: On site / Carlisle CA1 2UY, UK
Job type: Permanent / Full-time
Sector and subsector: Agriculture, Fishing, Forestry and Food Processing | General
Salary: Competitive salary
We are seeking a highly motivated and organised Machinery Parts Advisor to join our dynamic team at our Carlisle Machinery Depot and Country Store. This exciting opportunity is ideal for someone who is passionate about serving and supporting the Rural and Agricultural industry and who wants to help keep the wheels of the Agricultural Industry turning while working with leading brands like Massey Ferguson, Krone, Can-Am, Stihl, and Horsch.
Overview:
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB:
- Be the friendly face of our Parts Department—serving both walk‑in and phone customers with expert advice and a smile.
- Support the Parts Manager and Supervisor in driving performance, boosting sales, and delivering industry‑leading service.
- Take charge of our retail machinery area, helping customers find exactly what they need.
- Use your initiative to grow sales, maximise margins, and keep our stock flowing smoothly.
- Handle telesales and counter service with confidence, using all available tools to locate parts and accessories.
- Keep things running behind the scenes—supporting with stock control, goods inwards, and admin tasks across Parts and Workshop teams.
- Collaborate with our central machinery team on exciting projects and budget delivery.
- Champion Stihl and Groundcare product sales in the branch.
- Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
- Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.
The above list is not exhaustive, and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi‑skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of “making continuous improvements in the efficiency and effectiveness of our use of resources.”
SKILLS, EXPERIENCE AND QUALITIES REQUIRED:
- Excellent customer service skills, with an appreciation for our customer base.
- An organised approach to work and able to work using own initiative.
- Experience in a similar role, or knowledge of Agriculture.
- Demonstrable experience of working in a retail environment.
- Be a practical problem solver.
- Adopts a flexible approach to work and willing to take on additional responsibilities.
- Team player, with a genuine interest in helping others.
- Holds a full UK driving licence.
- Confident and competent user of Microsoft applications systems and fully IT literate.
- Previous experience of using D365/IBCOS software.
BENEFITS:
- An attractive salary package.
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.
Your Health:
- Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
- Sick pay: Generous company sick pay entitlement.
- Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle:
- Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
- Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
- Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
- My Savings Hub: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
- Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future:
- Pension: Enrolment into the Company pension scheme after 3 months of employment.
- Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.
Machinery Parts Advisor in Carlisle employer: Hollybank Trustees Ltd
At Carr’s Billington, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work culture that values personal development and teamwork. Our Carlisle location provides unique opportunities to engage with the rural and agricultural community while working with leading brands, and we are committed to fostering employee growth through ongoing training and generous benefits, including health plans and staff discounts. Join us in making a meaningful impact in the agricultural industry while enjoying a fulfilling career in a family-owned business with ambitions for innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Machinery Parts Advisor in Carlisle
✨Tip Number 1
Get to know the company inside out! Research Carr’s Billington and their products, especially those related to agriculture. This way, when you walk in for an interview, you can show off your knowledge and passion for the industry.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of scenarios where you can demonstrate your problem-solving abilities and how you’d handle different customer interactions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with people in the agricultural sector on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about the company culture at Carr’s Billington.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the agricultural community.
We think you need these skills to ace Machinery Parts Advisor in Carlisle
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the agricultural industry shine through. We want to see that you’re genuinely excited about helping rural communities and supporting their needs.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at Carr’s Billington!
Be Personable:Since you'll be the friendly face of our Parts Department, it’s important to convey your excellent customer service skills in your application. Use a warm tone and share examples of how you've helped customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Machinery
Familiarise yourself with the brands and products mentioned in the job description, like Massey Ferguson and Stihl. Being able to discuss specific machinery parts and their applications will show your passion for the agricultural industry and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to help a customer, as this role is all about being the friendly face of the Parts Department.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. You might be asked about your approach to stock control or handling multiple customer inquiries, so have some strategies in mind that highlight your organisational abilities.
✨Embrace Continuous Improvement
Since the role involves adapting to changes and improving processes, be prepared to talk about how you've embraced change in past positions. Share any experiences where you contributed to efficiency or effectiveness in your work environment.
