At a Glance
- Tasks: Deliver top-notch customer service and drive sales through proactive engagement.
- Company: Join a family-owned business dedicated to supporting rural communities.
- Benefits: Competitive salary, generous leave, health plans, and staff discounts.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Be at the heart of a thriving team while making a real impact.
- Qualifications: Confident communicator with customer service or sales experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: On site / Kingstown Broadway, Carlisle CA3 0HA, UK
Job type: Permanent / Full or part-time
Sector and subsector: Sales | Customer Service
Salary: Competitive salary
We're on the look out for a confident and proactive Customer Service & Sales Coordinator to join our Fuels team, based at Kingstown, Carlisle. This role blends customer service, administration and sales - a perfect opportunity for someone who enjoys building relationships and being at the heart of keeping our business moving. This is a full time role but we are also open to considering part-time working or a job-share arrangement for the right individual.
The Job
- Deliver excellent customer service across inbound and outbound calls, resolving queries first time
- Proactively contact new, existing, and lapsed customers to generate sales and maximise opportunities
- Process orders, produce quotations, and manage day-to-day customer administration
- Work closely with our Fuels Planner and drivers to ensure smooth, timely deliveries
- Support customers with account queries, liaising with finance where needed
- Use sales data to identify opportunities and help achieve (and exceed!) targets
- Build strong, long-term customer relationships to drive retention and repeat business
- Follow all company policies, including health, safety, and compliance standards
Skills, Experience and Qualities Required
- Confident communicator with the ability to build rapport quickly
- Experience in customer service, sales or similar role
- Proactive, positive and solutions-focused mindset
- Strong attention to detail and accuracy
- Good numerical and commercial awareness
- Comfortable handling calls from initial query through to closing a sale
- Well organised with strong time management skills
- Team player who thrives in a small, collaborative environment
- Experience with CRM systems, including Microsoft Dynamics 365
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Knowledge of the fuel industry or logistics environment
- Full UK driving licence
Benefits
- An attractive salary package.
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
- Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
- Sick pay: Generous company sick pay entitlement.
- Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
- Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
- Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
- Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
- My Savings Hub: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
- Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
- Pension: Enrolment into the Company pension scheme after 3 months of employment.
- Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.
About Us
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions. Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
Customer Service & Sales Coordinator in Carlisle employer: Hollybank Trustees Ltd
At Carr’s Billington, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Kingstown, Carlisle. Our commitment to employee growth is reflected in our comprehensive training and development opportunities, alongside competitive benefits such as generous annual leave, health cash plans, and a cycle to work scheme. Join us to be part of a family-owned business that values your contributions and fosters long-term relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Coordinator in Carlisle
✨Tip Number 1
Get to know the company inside out! Research Carr’s Billington and their Fuels team. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service & Sales Coordinator in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service and sales. We want to see how you've built relationships and resolved queries in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your proactive mindset and attention to detail make you a perfect fit for our Fuels team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've resolved customer queries in the past, especially those that required a proactive approach. This will show your potential employer that you understand the importance of first-time resolutions.
✨Show Off Your Sales Skills
Prepare to discuss your experience with sales and how you've successfully built relationships with customers. Think of specific instances where you turned a query into a sale or re-engaged a lapsed customer. This will highlight your ability to generate sales and maximise opportunities.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems like Microsoft Dynamics 365, it’s a good idea to brush up on your skills. If you have experience with similar systems, be prepared to talk about how you used them to manage customer relationships and data effectively.
✨Demonstrate Your Team Spirit
This position requires collaboration with various teams, so be ready to discuss how you work well in a team environment. Share examples of how you've supported colleagues in achieving common goals, particularly in a small, collaborative setting.
