Agricultural Machinery Warranty Controller in Carlisle

Location: On site / Carlisle CA1 2UY, UK

Job type: Permanent / Full-time

Sector and subsector: Agriculture, Fishing, Forestry and Food Processing | General

Salary: Competitive salary

Are you driven by accuracy, process excellence and making a real impact across a business? Do you thrive on problem‑solving, data insights, and keeping operations running smoothly behind the scenes? If so… this is your opportunity to take ownership of a critical function at the heart of our Machinery division.

We are seeking a highly motivated and organised Machinery Warranty Controller to join our dynamic team at our Head Office in Rosehill, Carlisle. At Carr’s Billington Agriculture, our customers and colleagues rely on us to keep farms and machinery operating at their best. You will play a pivotal role in ensuring warranty processes run seamlessly; recovering vital income, supporting our depots, and driving continuous improvement across the Group.

The Job:

• Own and manage the entire warranty process, end‑to‑end, across the organisation.
• Act as the first point of contact for all warranty matters.
• Submit accurate claims within manufacturer frameworks and timescales.
• Monitor claim status, rejections, resubmissions, and progress to resolution.
• Review gains, losses and financial risk, protecting business performance.
• Maximise warranty income and recovery through consistent, high‑quality administration.
• Serve as a key link to Service Teams, building strong collaborative relationships.
• Track performance, WIP and outstanding values, providing essential monthly insights.
• Produce clear financial reporting to support leadership decisions.
• Support credit note processing and reconciliation.
• Standardise warranty procedures across the Group.
• Identify trends, recurring failures, and improvement opportunities to enhance efficiency.
• Help reduce administrative pressures on Service Managers, enabling them to focus on operational delivery.

Your work will directly influence profitability, service performance and our relationships with major machinery partners.

Skills, Experience and Qualities Required:

• Exceptionally organised and detail‑driven.
• Confident with IT systems (Word, Excel, Outlook).
• Analytical, with the ability to turn data into meaningful insight.
• A positive communicator who works confidently across teams.
• Calm, adaptable, and able to meet changing demands.
• Skilled at managing priorities and deadlines.
• A proactive problem‑solver who loves improving processes.

Benefits:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.
• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal and review scheme.