Carer Adviser

Location

Hybrid / Henley-on-Thames, UK

Job type

Permanent / Full or part-time

Sector and Subsector

Social Care | Community Care

Hourly Fixed Salary

£14.75

Closing date

Job Purpose

As a Carer Adviser, you will work directly with unpaid adult carers to provide high‑quality information, advice and practical support.

You will support carers to access appropriate services, engage with their communities and continue in their caring role.

You will manage a caseload that may include carers with complex needs.

Using a strengths‑based, person‑centred approach, you will complete statutory Carer Assessments under the Care Act 2014, develop personalised support plans, and work in partnership with health, social care and voluntary sector organisations to ensure carers receive timely and effective support.

This role supports delivering our Strategy to 2030.

By taking a preventative, strengths based approach, the role helps carers stay well, reduces avoidable crisis, and improves access to local support, especially for carers at risk of isolation or inequality.

Responsibilities

• Work directly with adult unpaid carers, meeting them in person, by telephone and online to build positive, trusting relationships.
• Provide clear information, advice and practical support to carers.
• Complete statutory Carer Assessments in line with the Care Act 2014, and work collaboratively with carers to develop personalised support plans that reflect their individual goals and aspirations.
• Identify and address carers’ needs to promote and improve their mental, physical, emotional and economic wellbeing, enabling them to sustain their caring role.
• Adopt a preventative and flexible approach to reduce the risk of carer breakdown and respond effectively as carers’ needs and circumstances change.
• Empower carers to identify, make and maintain positive lifestyle choices that enhance their health and wellbeing.
• Provide ongoing support to help carers achieve agreed outcomes.
• Offer additional targeted support to carers with significant needs, including those experiencing loneliness or social isolation, by supporting them to build and maintain social networks and community connections.
• Support carers who balance caring alongside paid employment or volunteering, providing information about community support options and carers’ rights in the workplace.
• Help carers sustain both their caring responsibilities and wider life commitments.
• Be embedded within a defined locality, developing a strong understanding of local services, community resources and support pathways to provide informed, responsive and joined‑up support to carers.
• Maintain a visible and proactive presence within the community, ensuring full awareness of what support is available locally and effectively connecting carers to the right services at the right time.
• Attend carer support groups (both online and in person) to share information, answer queries and follow up on carers’ needs where required.
• Promote awareness and understanding of unpaid caring by engaging with local groups, communities and organisations, helping to raise the profile of carers and strengthen partnership working.
• Contribute to service improvement and participate in initiatives, such as Carers Week, supporting the development and delivery of enhanced support for carers across the wider system.
• Work collaboratively with health, social care and voluntary sector partners including GPs, Social Prescribers and Adult Social Care to support a holistic person‑centred approach that promotes carer wellbeing and independence.
• Perform additional tasks consistent with the scope of the post and appropriate to the grade of role.

Person Specification

Qualifications, Education and Training

• GCSE grades 4-9 (Maths & English) or equivalent qualifications or experience.
• Relevant qualifications in health, social care, information and advice.
• Experience working with people using a person‑centred, strengths‑based approach.
• Ability to identify individual issues and provide relevant information and support to vulnerable people to act on the information.
• Experience working collaboratively with other statutory and voluntary agencies.
• Experience working in health or adult social care.
• Experience in community outreach and/or community development.
• Experience working in the charity environment / working with volunteers.
• Experience maintaining a database.

Relevant Knowledge and Skills

• Excellent oral and written communication skills, able to relate to people at all levels and in differing circumstances.
• Good IT skills including Microsoft Excel & Word; email, database and the ability to keep accurate and timely records.
• Ability to work in line with organisational policies and procedures including safeguarding and confidentiality.
• Ability to speak a second language.
• Knowledge of the locality.

Personal Attributes

• Passionate about unpaid carers and understanding of the challenges they face.
• Strong values of dignity and respect for people and their right to choice and control over their lives.
• An ability to have a whole family approach to providing services and support.
• Emotional resilience.

The Ability to

• Prioritise & work well under pressure.
• Work on own initiative and as part of a team.
• Deal appropriately with sensitive and confidential matters.
• Commitment to Justice, Equity, Diversity and Inclusion.
• Willingness to participate in training and development to ensure knowledge remains up to date.
• Ability to speak to groups and organisations.

Special Requirements

• Prepared to work flexibly and undertake occasional evening and weekend work.
• Ability to travel across Oxfordshire.
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