At a Glance
- Tasks: Ensure responsible parking and provide excellent customer service at Kingston Hospital.
- Company: Join the innovative Agena Group, disrupting the parking industry with ethical services.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for training and development.
- Other info: Flexible shifts, team socials, and a commitment to mental health support.
- Why this job: Work outdoors, engage with the public, and make a difference in a dynamic environment.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude.
The predicted salary is between 27040 - 27040 € per year.
Location: On site / Kingston upon Thames KT2, UK
Job type: Permanent / Full-time
Sector and subsector: Security | General
Annual Fixed salary: £27,040.00
Company Description
The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.
Position
This role is based at a busy hospital in Kingston, London. Your focus will be delivering front-line service in an outdoor environment. You will be checking that site users have parked responsibly and are following site rules for timing and payment. You may need to issue Parking Charge Notices to vehicles that are not adhering to on-site rules. We will train you on the site rules and the equipment used. Experience in a similar role is desirable however not essential as we provide training, guidance and support every step of the way.
Induction and training are provided, including H&S and conflict resolution training. You will receive a uniform and the equipment required to do your job.
The Shifts
Shifts are Monday - Friday. You will be allocated 7am - 3pm or 10am - 6pm on a rota basis.
The Location
This role is based in Kingston Hospital, KT2 7QB. You must be able to reliably get to site for the shift start times. If you love working outside and excel at communicating with the public, then this active role could be for you. You will need to be helpful and empathetic.
Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.
Agena Values
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
The Pay
The salary is £27,040 per annum, based on 40 hours per week. There is also a bonus scheme linked to tickets issued.
Welcome Bonus
We are offering a retention bonus of £500 across your first 6 months. (£200 will be paid on completion of month 3, and a further £300 at month 6 on full completion of performance reviews, subject to satisfactory performance in line with the role requirements. Full T&Cs apply and will be given in writing once you start with the company.)
What we offer
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work.
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
Car Park Warden (Onsite) employer: Hollybank Trustees Ltd
At Agena Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located at Kingston Hospital, our team enjoys a dynamic outdoor environment with comprehensive training, a retention bonus, and opportunities for volunteering and social events. We are committed to innovation and ethical practices, ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Car Park Warden (Onsite)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Agena Group. Understand their mission and values, especially their focus on innovation and customer service. This will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Car Park Warden, you'll be interacting with the public a lot. Think about scenarios where you might need to explain rules or handle conflicts, and practice how you'd approach those situations.
✨Tip Number 3
Dress the part! Even if it’s just an interview, showing up in smart attire can make a great first impression. It shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We want to see your application directly. It makes it easier for us to track and consider your application, plus you’ll get all the latest updates about the role and the company.
We think you need these skills to ace Car Park Warden (Onsite)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the Car Park Warden role. Mention any customer service experience or outdoor work you've done, as it shows you’re a great fit for the job!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Stick to the point and avoid unnecessary jargon – we want to understand your qualifications without getting lost in the details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company
Before your interview, take some time to research Agena Group. Understand their mission to disrupt industry norms and their focus on customer service. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Car Park Warden, you'll be liaising with the public regularly. During the interview, showcase your communication skills by providing clear and concise answers. You might even want to prepare a few examples of how you've successfully handled difficult situations or resolved conflicts in the past.
✨Show Your Empathy
Agena values helpfulness and empathy in their employees. Be ready to discuss scenarios where you've had to be understanding or supportive towards others. This will demonstrate that you can handle the public with care, especially in a busy hospital environment.
✨Be Prepared for Practical Questions
Expect questions related to the role's responsibilities, such as how you would handle a situation where someone is parked incorrectly. Think through your responses ahead of time, focusing on safety, compliance, and customer service. This will show that you're ready to take on the challenges of the job.
