Location: On site / Cambridge, UK
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
AnnualFixed salary:£ 25354.00
We are looking for a Mortgage Administration Assistant to join our driven Mortgage Admin Team. You’ll have an amazing opportunity to use your administrative, organisational and time management skills to provide an excellent service to our existing mortgage customers.
You’ll work with your customer-facing colleagues to ensure that accurate information is always provided to our mortgage customers, and will ensure the Society's mortgage accounts are administered accurately and efficiently in line with regulatory requirements.
Salary and working hours
Salary £25,354.19 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
Hybrid working – work partially from our Head Office (Cambridge)
What you'll be doing
- Maintain accurate mortgage account records and complete amendments when identified via regular reporting.
- Ensure all regulatory communications are accurately issued throughout the term of the mortgage.
- Understand and adhere to SLA’s, in line with business requirements and customer expectations.
- Maintain accurate records of documents and case notes. Understand the documentation requirements and elevate suspected fraudulent cases via the required internal channels.
- Accurately process first monthly payment letters, product switches, overpayment instructions, adding fees, DD changes, redemption payments and redemption statement requests.
- Deal with queries into the inbox relating to all of the above matters e.g. re overpayment limits/ERCs, redemption refunds/shortfalls, etc - verbally and in writing where necessary.
- Support with ensuring post completion deeds and documents are received and registered.
- Deal with incoming post, ensuring it’s emailed to the correct inbox and that original documents that need returning or signing and sealing are stored securely.
- Investigate returned mail and ensure required actions are taken.
- Review and confirm supporting documents in accordance with relevant internal policies and regulations.
- Assist with regulatory communication checks such as product maturity letters and bulk mortgage mailings to include statement and base rate changes.
- Administer Specialist Lending support within your mandated limit including onboarding loan requests, monitoring activities, processing payments, invoice and fee reconciliation, and managing redemptions.
- Assist the Financial Support area with administrative tasks during peak demand.
Come and join a thriving independent mutual, where your contribution will help our customers.
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Mortgage Administration Assistant in Cambridge employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
