At a Glance
- Tasks: Provide first and second line IT support to onsite and remote employees.
- Company: Join a supportive team at RealVNC, a leader in IT solutions.
- Benefits: Enjoy a contributory pension, private dental and medical cover.
- Other info: Opportunity for professional development in a collaborative environment.
- Why this job: Gain hands-on experience with Microsoft technologies and enhance your IT skills.
- Qualifications: Experience with Windows, MacOS, and Microsoft Office is essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced IT Support Engineer to join our team for a 6‑month period providing first and second line support to our onsite and remote employees. Reporting to the Head of IT and working within the IT Support team you will be responsible for managing tickets and providing support and guidance to users on a range of hardware and software focused primarily on the Microsoft ecosystem.
Responsibilities:
- Monitoring the IT ticket queue; logging, categorising, and prioritising issues.
- Performing investigations to identify issues with connectivity, hardware, and software.
- Performing new starter onboarding and equipment handovers.
- Configuring and testing hardware.
- Creating and managing user accounts.
- Generating and maintaining documentation.
Requirements:
- Have demonstrable experience with Microsoft Windows and MacOS operating systems.
- Have a good working knowledge of Microsoft Office and M365.
- Are familiar with Microsoft Active Directory and Entra ID.
- Have experience working with Microsoft Intune.
- Have a good understanding of networking, DNS, DHCP and VPNs.
- Operate with a high level of attention to detail.
- Are proactive and take ownership of your work.
- Have strong organisational skills.
- Are comfortable working collaboratively with a wide range of teams and internal and external stakeholders.
Anything Else?
As well as the above, if you have any of the desired experience below then we’d like to know about it!
- Experience with Microsoft security products and services.
Benefits:
We also offer generous benefits, including a contributory pension, private dental and medical cover.
Location:
You will need to easily be able to commute to Cambridge and/or London.
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
IT Support Engineer - 6-Month FTC in Cambridge employer: Hollybank Trustees Ltd
RealVNC is an excellent employer that prioritises staff welfare and professional development, making it an ideal place for IT Support Engineers seeking meaningful work. With generous benefits such as a contributory pension and private dental and medical cover, along with a collaborative work culture in the vibrant locations of Cambridge and London, employees are encouraged to grow and thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 6-Month FTC in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft Windows or MacOS. We want you to feel confident when discussing your hands-on experience!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise in Microsoft Office, M365, and other tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer - 6-Month FTC in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows, MacOS, and the other key skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach can benefit our team. Let us know why you want to join StudySmarter specifically.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who take ownership and can demonstrate their attention to detail when resolving problems.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, MacOS, and the Microsoft ecosystem. Be ready to discuss your experience with tools like Microsoft Office, M365, and Intune. They’ll likely ask you about troubleshooting common issues, so have some examples ready!
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate how you approach ticket management and issue resolution. Think of specific scenarios where you successfully identified and resolved connectivity or hardware problems. This will show them you can handle the day-to-day challenges of the role.
✨Highlight Your Attention to Detail
Since this role requires a high level of attention to detail, be prepared to give examples of how you've ensured accuracy in your previous work. Whether it’s logging tickets or creating documentation, showing that you take pride in your work will set you apart.
✨Be Ready to Collaborate
This position involves working with various teams and stakeholders, so be ready to discuss your collaborative experiences. Share examples of how you’ve worked effectively with others to achieve a common goal, especially in IT support scenarios.
