At a Glance
- Tasks: Lead a vibrant team to enhance customer engagement and build community relationships.
- Company: Join the thriving Cambridge Building Society, a supportive and independent mutual.
- Benefits: Enjoy a competitive salary, bonuses, health care, and generous holiday options.
- Other info: Dynamic work environment with opportunities for personal and career growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Our Head of Customer Engagement is looking for an enthusiastic, vibrant, forward-looking professional Team Leader with previous experience to support the growth of The Cambridge and build meaningful relationships within the local community. As Team Lead, you will bring energy and motivate Customer Engagement Advisers, who report directly into you. You will be accountable for your location, business performance and your team. In this role, you’ll play a key part in driving success, empowering your team and making a positive impact in the community you support. You will thrive within a fast-paced, changing environment with dynamic responsibilities that require an individual with attention to detail and a passion for delivering outstanding customer service. If this sounds like you, we’d love to hear from you.
Salary and working hours
- Starting Salary: £30,000.00 Per Annum.
- Monday to Friday 8:45am - 5:00pm (36.25 hours per week) + 26 Saturdays per year 9am – 1pm
- You are required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.
The Cambridge will reward you with:
- Sharing in Success bonus (discretionary)
- Annual holiday – 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary.
- You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Team Lead - Bury St Edmunds in Cambridge employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Team Lead - Bury St Edmunds in Cambridge
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hollybank Trustees Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Engagement Team Lead - Bury St Edmunds in Cambridge
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hollybank Trustees Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hollybank Trustees Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hollybank Trustees Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hollybank Trustees Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hollybank Trustees Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
