Business Support Administrator in Cambridge

Location: On site / Cambridge, UK

Job type: Permanent / Full-time

Sector and subsector: Business Operations | Business Support

Salary: Negotiable salary

Reporting to: Group Business Support Manager

Hours: Monday-Friday 9am-5.30pm (37.5 hours per week)

Location: Cambridge office - Cambridge Research Park - CB25 9PD

Working: Full time office based - no home working due to nature of role

Affinia is the UK’s largest purpose-led, purpose-built Accountancy firm, focused on building stronger, more valuable relationships. With over 1,000 colleagues across the East, South East, London and the Midlands, we are dedicated to supporting our clients, colleagues and communities.

Purpose of the role: As a Business Support Administrator, you will be part of a growing, successful team delivering high-quality services to clients. You will support the work of the wider teams and be an ambassador to our clients and connections as they visit the Cambridge office. The Business Support team undertake client-facing and chargeable administration tasks. The role requires good communication and presentation skills. It involves substantial contact with clients and staff, as well as many other individuals and organisations. We are extensively computerised, and experience of Microsoft applications is essential.

Accountabilities: This role covers a wide range of tasks that go into supporting the smooth operation of the business on a day-to-day basis, focusing on the administration of the clients we serve. This means you will be responsible for a variety of processes and documents, such as:

• Electrical and manual client onboarding
• Letters of engagement
• Client portal administration
• New company incorporations
• Allocating client codes
• Sending documents and client packs for electronic signature
• Preparing basic company secretarial work (e.g. AP01, share transfers)
• Completing CS01s
• Submitting accounts
• Supporting in the submission of CT600s and tax returns
• Preparing DS01 and AA02 dormant company accounts
• Booking in and out of books and records if required
• HMRC agent authorisations
• Acting as an agent on the Admin Support ticketing system
• Setting up Direct Debits with the Finance team
• Monitoring monthly deadlines
• Managing deadline extensions
• Sending out bulk mail merges
• Undertaking data cleanse work
• Carrying out front of house (FoH) duties

Skills/Qualifications: The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery. You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position. Excellent telephone manner. Good communication skills, with the ability to communicate with all levels of seniority. Experience with Microsoft applications including Word and Excel. Ability and willingness to acquire new skills to the requirements of the position through “on the job” training. Good and accurate typing skills. Self-motivated, anticipating issues before they arise and/or resolving issues using knowledge and experience. Experience of working in an accountancy practice is desirable, but not essential. Minimum five GCSEs at grade C (5) and/or above including Maths and English.

Culture & Core Benefits: At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase up to 3 extra days holiday per year
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.