At a Glance
- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company.
- Benefits: Flexible working, cash plan scheme, life cover, and volunteering days.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Be part of a rapidly expanding team and make travel easier for clients.
- Qualifications: Experience in business travel and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / Royal Leamington Spa, UK
Job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, New Zealand, The Netherlands, Canada and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, Gray Dawes acts as an extension of clients’ own organisations – their out-of-house travel department. We achieve this by understanding our clients, their culture, their brand values and business objectives, and we always deliver… better.
We are recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will be based at our Leamington office with a hybrid pattern (3 days in the office and 2 days at home) after successful probation/training, depending on skills and experience. This is an exciting time to join as we rapidly expand our operations team.
Responsibilities
- Provide high levels of customer service by handling enquiries and reservations, responding professionally, arranging and confirming bookings, and building traveller profiles to meet needs.
- Research options for clients to ensure the best deals are found.
- Process E-tickets and travel documentation.
- Offer advice on options for each itinerary, including visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
Qualifications and Experience
- Motivated, passionate individual with prior experience in business travel.
- Experience using Sabre GDS; Galileo experience considered.
- Excellent telephone manner, verbal reasoning skills and attention to detail.
- Confident in dealing directly with clients face to face.
- Available to work between 8:00 am and 6:00 pm on a rota basis.
What We Can Offer
We value our people and offer a range of benefits as part of our commitment to a flexible, supportive workplace. Benefits include:
- Cash plan scheme (after probation)
- Group Life Cover (after probation)
- Volunteering days
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant employer: Hollybank Trustees Ltd
Gray Dawes Travel is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and supportive work environment. With a hybrid working model based in the picturesque Royal Leamington Spa, employees benefit from a flexible schedule, comprehensive benefits including a cash plan scheme and volunteering days, and the opportunity to be part of a multi-award winning global travel management company that values innovation and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know someone at Gray Dawes. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Gray Dawes and their approach to business travel. Show us you understand our values and how you can contribute to our high touch, high tech service.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Business Travel Consultant. We want to see how you handle enquiries and build those all-important traveller profiles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in business travel and any relevant skills, like using Sabre GDS or Galileo. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for travel and customer service. Tell us why you're excited about joining Gray Dawes and how you can contribute to our high touch, high tech approach.
Show Off Your Attention to Detail:In the travel industry, details matter! Make sure your application is free from typos and errors. This shows us that you have the attention to detail we need in a Business Travel Consultant.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially business travel. Familiarise yourself with common terms, processes, and the latest trends. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your Customer Service Skills
Since this role is all about providing high levels of customer service, prepare examples from your past experiences where you went above and beyond for a client. Think about specific situations where your attention to detail made a difference.
✨Get Comfortable with GDS Systems
If you have experience with Sabre GDS or similar systems, be ready to discuss it. If not, do some research and understand how these systems work. Being able to talk about your familiarity with these tools can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company culture, team dynamics, or how they measure success in the role. It shows you're genuinely interested and helps you assess if it's the right fit for you.
