At a Glance
- Tasks: Be the go-to person for IT support, helping colleagues with tech issues and setups.
- Company: Join a diverse and inclusive tech team in Bristol with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday plus bank holidays.
- Other info: We value diversity and encourage everyone to apply, even if you don't meet every requirement.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: A passion for technology and some experience in IT support is all you need!
The predicted salary is between 25000 - 25000 £ per year.
Location: Hybrid / Bristol, UK
Job Type: Permanent / Full-time
Sector and subsector: Support Services | IT
Annual Fixed Salary: £25,000.00
Department: Technology
Responsibilities
- Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
- Diagnose and resolve network connectivity problems, ensuring seamless access to company resources.
- Assist with the setup and configuration of new workstations, software installations, and system upgrades.
- Assist with the leavers process, including decommissioning laptops and managing account access.
- Perform basic system administration tasks such as password resets and software license management.
- Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
- Monitor stock levels of all IT equipment.
- Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, and FileMaker.
- Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required.
- Create and maintain user-friendly documentation and guides to assist employees with common IT tasks.
Qualifications
- Interest in technology.
- Experience in an IT helpdesk environment.
Other Information
We respect and value differences and are committed to diversity and inclusion. We encourage applicants who may not meet every requirement to apply if they believe they are a good fit.
Benefits
- Pension contribution matched to 5%
- Season ticket loan
- Hybrid working pattern, flexi start/finish time
- 25 days annual leave plus bank holidays, Christmas closure, and birthday off
- Option to buy/sell up to 5 days holiday a year
- Social committee and regular in-house learning events
- 4× life assurance
Junior IT Support Analyst in Bristol employer: Hollybank Trustees Ltd
As a Junior IT Support Analyst at our Bristol location, you will join a dynamic team that values innovation and collaboration. We offer a supportive work culture with flexible hybrid working options, generous annual leave, and opportunities for professional growth through regular in-house learning events. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Analyst in Bristol
✨Tip Number 1
Network, network, network! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a Junior IT Support Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! Whether it's through personal projects, online courses, or just keeping up with the latest trends, let potential employers know that you're genuinely interested in the IT world.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior IT Support Analyst in Bristol
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest in IT support and how you enjoy solving tech problems.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Junior IT Support Analyst role. Highlight your experience in helpdesk environments and any specific skills that match the job description, like troubleshooting or system administration tasks.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so avoid jargon unless it's relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those mentioned in the job description like desktop computers, printers, and applications. Being able to discuss these confidently will show that you’re ready to tackle the role head-on.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising troubleshooting scenarios. Think about how you would approach diagnosing network connectivity problems or setting up new workstations. This will help you demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with Company Tools
Get to know the specific software and systems the company uses, such as Adobe Creative Cloud and Office 365. Showing that you have a basic understanding of these tools can set you apart from other candidates and highlight your proactive nature.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, the types of IT challenges they face, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
