At a Glance
- Tasks: Be the go-to person for IT support, helping colleagues with tech issues and setups.
- Company: Join a diverse and inclusive tech team in Bristol with a hybrid working model.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday plus bank holidays.
- Other info: We value diversity and encourage all to apply, even if you don't meet every requirement.
- Why this job: Kickstart your tech career while making a real difference in a supportive environment.
- Qualifications: A passion for technology and some experience in IT helpdesk roles.
The predicted salary is between 25000 - 25000 £ per year.
Location: Hybrid / Bristol, UK
Job Type: Permanent / Full-time
Sector and subsector: Support Services | IT
Annual Fixed Salary: £25,000.00
Department: Technology
Responsibilities
- Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
- Diagnose and resolve network connectivity problems, ensuring seamless access to company resources.
- Assist with the setup and configuration of new workstations, software installations, and system upgrades.
- Assist with the leavers process, including decommissioning laptops and managing account access.
- Perform basic system administration tasks such as password resets and software license management.
- Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
- Monitor stock levels of all IT equipment.
- Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, and FileMaker.
- Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required.
- Create and maintain user-friendly documentation and guides to assist employees with common IT tasks.
Qualifications
- Interest in technology.
- Experience in an IT helpdesk environment.
Other Information
We respect and value differences and are committed to diversity and inclusion. We encourage applicants who may not meet every requirement to apply if they believe they are a good fit.
Benefits
- Pension contribution matched to 5%
- Season ticket loan
- Hybrid working pattern, flexi start/finish time
- 25 days annual leave plus bank holidays, Christmas closure, and birthday off
- Option to buy/sell up to 5 days holiday a year
- Social committee and regular in-house learning events
- 4× life assurance
Hybrid IT Support Analyst | Helpdesk & Tech Support in Bristol employer: Hollybank Trustees Ltd
Join a dynamic team as a Hybrid IT Support Analyst in Bristol, where we prioritise employee well-being and professional growth. Enjoy a flexible hybrid working environment, generous annual leave, and a commitment to diversity and inclusion, all while contributing to a supportive culture that values your input and development. With opportunities for continuous learning and a strong pension scheme, this role offers a rewarding career path in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Analyst | Helpdesk & Tech Support in Bristol
✨Tip Number 1
Network, network, network! Reach out to friends, family, or even former colleagues who work in IT. They might know of openings or can refer you directly, which gives you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your tech skills! If you have a portfolio or examples of past projects, bring them along to interviews. This can really help demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid IT Support Analyst | Helpdesk & Tech Support in Bristol
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experiences or projects that showcase your interest in IT support and how you enjoy helping others with tech issues.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Hybrid IT Support Analyst role. Highlight your experience in helpdesk environments and any specific skills that match the job description, like troubleshooting or system administration tasks.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity and a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those mentioned in the job description like desktop computers, printers, and applications. Being able to discuss these confidently will show that you’re ready to tackle the role head-on.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you successfully troubleshot a problem or helped a colleague with tech support. This will highlight your practical experience and ability to think on your feet.
✨Familiarise Yourself with Company Tools
If you can, get to know the software and systems specific to the business, like Adobe Creative Cloud and Office 365. Showing that you have a basic understanding of these tools will impress the interviewers and demonstrate your proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the types of challenges they face, or how they measure success in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
