At a Glance
- Tasks: Lead a dynamic service team, solving technical problems and ensuring top-notch customer support.
- Company: Join AB Graphic International, a global leader in innovative label and packaging solutions.
- Benefits: Enjoy a competitive salary and be part of a diverse, inclusive workplace.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in service roles with strong technical and leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: On site / Driffield YO25 9DJ, UK
Job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Competitive salary
The role
If you’re an experienced service professional who enjoys supporting others, solving technical problems and delivering a high standard of customer service, we’ve got the role for you. We’re looking for a Service Team Leader to join our Kelleythorpe Service & Parts team. This is a hands-on role where you’ll support the day-to-day running of the team, coordinate service activity and provide technical guidance to help ensure customer and engineer requirements are dealt with effectively. You’ll also contribute to engineer training and encourage knowledge sharing across the wider Service team.
What you’ll be doing
- Providing day-to-day guidance and support to the Service & Parts team, helping to coordinate workloads, set clear expectations and maintain a high standard of customer support.
- Managing and prioritising incoming customer and engineer support requests, providing technical assistance and ensuring issues are progressed effectively.
- Coordinating engineer site visits for installations, planned maintenance and breakdowns, and following the appropriate breakdown escalation process.
- Creating and maintaining service cases within FSM through to closure, supporting accurate case logging, monitoring service KPIs and identifying recurring issues or opportunities for improvement.
- Supporting engineer product knowledge through training, technical guidance, help sheets and service documentation, while encouraging knowledge sharing and safe working practices across the Service team.
Who we’re looking for
You’ll be an experienced service professional with strong technical and problem-solving skills, alongside previous experience of supervising, coordinating or leading others. You’ll be confident providing day-to-day guidance and support, setting clear expectations and giving constructive feedback. You’ll be organised and comfortable managing competing priorities, coordinating workloads and supporting the resolution of customer and engineer issues. Strong communication skills are essential, together with the ability to build positive working relationships with customers, engineers, distributors and colleagues across the business. A good technical understanding of machinery and fault finding will be important, alongside a strong focus on customer service, safe working practices and continuous improvement. Above all, you’ll be supportive, approachable and collaborative, with the ability to lead by example and help the team deliver a consistently high standard of service.
About Us
A B Graphic International Ltd (ABG) is a global leader in innovative label and packaging solutions. Our continued growth has been driven by the passion and commitment of more than 450 experts worldwide, delivering cutting-edge print finishing solutions to customers across the globe. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We are committed to building a diverse and inclusive workplace where everyone feels empowered to be their best at work.
Service Team Leader in Brandesburton employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader in Brandesburton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Team Leader role you’re after at Hollybank Trustees Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Hollybank Trustees Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Hollybank Trustees Ltd.
✨Apply Through Company Websites
When you spot a role like Service Team Leader at Hollybank Trustees Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Team Leader in Brandesburton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Team Leader, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hollybank Trustees Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hollybank Trustees Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hollybank Trustees Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Hollybank Trustees Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
