At a Glance
- Tasks: Be the friendly face of our office, welcoming clients and supporting daily operations.
- Company: Join Sopher + Co, a trusted name in financial services for over 50 years.
- Benefits: Enjoy competitive pay, health perks, and opportunities for personal growth.
- Other info: Dynamic work environment with plenty of opportunities for career progression.
- Why this job: Make a real impact by creating positive experiences for clients and colleagues.
- Qualifications: Previous reception or customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Big decisions deserve clear thinking. At Sopher + Co, we've spent more than 50 years helping entrepreneurs and high‑net‑worth individuals navigate complex financial and commercial challenges. From tax planning and private office services to business advisory and technology, we bring everything together to make life simpler and help our clients focus on what matters most. We don't just solve problems. We build relationships, offer clarity, and give our clients the confidence to move forward. And it's our people who make that possible.
Location
On site / Borehamwood, UK
The Role
We're looking for a Receptionist to join our team in our Borehamwood office. This is much more than a traditional reception role. As the first point of contact for clients, visitors and colleagues, you'll play an important part in creating a professional and welcoming experience while supporting the smooth day‑to‑day running of the office. You’ll work closely with our Office & Business Support Manager and wider Business Support team, providing administrative support across the business and helping to ensure the office operates efficiently. This is a varied role where no two days are the same, making it ideal for someone who enjoys working in a busy environment, takes initiative and is happy to get involved wherever support is needed.
Responsibilities
- Meeting and greeting clients and visitors, providing a professional and friendly first impression
- Managing incoming calls and directing enquiries to the appropriate teams
- Maintaining reception, meeting rooms and communal areas to a high standard
- Managing incoming and outgoing post, deliveries and courier arrangements
- Ordering and monitoring office supplies and stationery
- Supporting visitor management and office security procedures
- Assisting the Business Support team with a variety of administrative tasks
- Supporting document management, scanning, filing and record keeping
- Maintaining internal databases and administrative records
- Assisting with firm‑wide projects and administrative initiatives
- Providing general support to teams across the business as required
- Co‑ordinating catering for meetings, training sessions and firm events
- Managing relationships with suppliers and catering providers
- Ensuring meeting rooms are prepared and refreshments are available when required
- Supporting internal events, training sessions and staff activities
- Reporting and monitoring office maintenance issues
- Helping to ensure office facilities remain professional, safe and well‑presented
What You'll Bring
You're organised, proactive and enjoy helping others. You take pride in delivering excellent service and understand the importance of creating a positive experience for clients, visitors and colleagues alike. You're comfortable managing multiple tasks, building relationships across the business and taking ownership of your responsibilities. You enjoy working in a busy environment, can prioritise effectively and are always willing to support the wider team when needed.
Qualifications
- Previous experience in a reception, administration or customer service role
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office applications including Outlook, Word and Excel
- A professional, friendly and approachable manner
- The ability to manage multiple priorities and meet deadlines
- A proactive and positive attitude
- Strong problem‑solving skills and a willingness to take initiative
- The ability to work effectively both independently and as part of a team
- A flexible approach and willingness to support a variety of tasks across the business
What You'll Get in Return
We offer a competitive salary and a comprehensive benefits package, designed to support your health, wellbeing, financial security and career development. Our benefits include (some available from day one, others after probation or length of service):
- Employee Assistance Programme and 24/7 Digital GP access
- Reward Gateway (employee discounts and cashback)
- Generous holiday entitlement, with the option to buy and sell leave
- Enhanced family‑friendly policies
- Ongoing training and development opportunities
- Recognition and long‑service milestones
- Cycle to Work scheme
- Discounted wills and LPAs
- Social committee and regular social events
- Fresh fruit in the office
Our Commitment
Sopher + Co strongly believes in staff development and continuously encourages internal progression, supporting you to grow your career within the firm.
Equality of Opportunity
We are committed to equality of opportunity in employment and expect all employees to act in accordance with this principle, recognising its importance to the success of our business.
Receptionist in Borehamwood employer: Hollybank Trustees Ltd
At Sopher + Co, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Borehamwood that values clarity, collaboration, and personal growth. As a Receptionist, you'll be at the heart of our operations, enjoying a dynamic role with ample opportunities for professional development, supported by a comprehensive benefits package that prioritises your wellbeing and career advancement. Join us to be part of a team that not only values your contributions but also fosters a welcoming environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
