At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and drive sales growth.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant team culture.
- Benefits: Enjoy competitive pay, free drinks, 50% food discount, and great career progression.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Perfect your coffee craft while making memorable moments for customers every day.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location
On site / Borehamwood, UK
Job type
Permanent / Full-time
Sector and subsector
Hospitality | Front of House
Salary
Competitive salary
About us
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers.
As an Assistant Manager you’ll be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do.
What we offer
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).
- Company pension scheme and matched contributions.
- Great team member incentive schemes including mystery guest visit bonuses.
About the role
It is all about coffee, but not any coffee it’s Costa Coffee!
You’ll perfect your craft through amazing training, taking care to make every customer experience an awesome one.
- As a Costa Coffee Assistant Manager, your main responsibilities will be:
- Supporting your Store Manager in delivering the below and deputising for the store manager in their absence.
- Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
- Plan and coordinate weekly, rotas, shifts and staff holidays.
- Driving sales growth through working with your team to maximise key sales areas and KPIs.
- Effective financial management of your store P&L working to productivity and gross profit targets.
- Developing your team and ensuring that all team members receive the best training in-store supplemented through the online learning platform.
- Support your team by motivating, coaching, engaging and managing your team to drive their performance and deliver excellent customer service and store standards.
- Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- Ensure the store is operated adhering to all company standards, policies & procedures.
- Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction – completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required.
- Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
- What we are looking for
A great Assistant Manager candidate having previous experience within a supervisory/management capacity either within a coffee or branded restaurant environment.
You will have extensive knowledge and experience of Hygiene, Health & Safety and branded audits.
- A positive outlook with bags of personality
- A passion for delivering excellence in everything you do
- Good communication skills because you will be talking to our amazing employees and customers daily
- Courage to show your confidence
- You will often need to multitask, therefore a hard-working attitude is key here
- #J-18808-Ljbffr
Assistant Manager - Costa Coffee in Borehamwood employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Costa Coffee in Borehamwood
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hollybank Trustees Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hollybank Trustees Ltd
Don't be shy about reaching out to Hollybank Trustees Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Costa Coffee in Borehamwood
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hollybank Trustees Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
