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- Tasks: Welcome customers, handle queries, and provide excellent service in a dynamic team.
- Company: Thriving independent mutual focused on customer satisfaction.
- Benefits: Competitive salary, training plans, and potential salary increase up to £29,000.
- Other info: Flexible working hours with opportunities for career development.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Minimum of 4 GCSEs including English and Maths, with a passion for customer service.
The predicted salary is between 25354 - 25354 £ per year.
Location: On site / Histon, Cambridge, UK
Job type: Permanent / Full-time
Sector and subsector: Banking & Financial Services | Banking
Annual fixed salary: £25,354.00
Are you passionate about giving excellent customer service? We are looking for someone to join our branch network. You’ll be an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours:
- Basic salary £25,354.19 FTE working Monday to Friday (36.25 hours per week)
- Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,986.14.
- Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £29,000.
Day‑to‑day responsibilities:
- Welcoming customers into the branch
- Handling cash and dealing with customers’ account queries accurately
- Listening to and understanding customers’ needs in order to provide the correct service
- Through training and development, gaining in‑depth knowledge of products and services and explaining details to customers
- Receiving and making calls to customers, completing account transactions
- Responding to emails, live chat, secure messaging and postal queries from customers
- Being accountable for following compliance regulations that keep the business and customers safe
- Working in a small team in a High Street Branch or Customer Contact Centre while contributing to the wider team across The Cambridge
What we’re looking for:
- Has a minimum of 4 GCSEs including English and Maths at grade A*–C/4–9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on‑the‑job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can‑do attitude and a keen eye for detail
Come and join a thriving independent mutual, where your contribution will help our customers.
Banking & Financial Services employer: Hollybank Trustees Ltd
Contact Detail:
Hollybank Trustees Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking & Financial Services
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! Employers love to see enthusiasm and a positive attitude. Don’t be afraid to let your passion for customer service shine through in your conversations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. It shows that you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Banking & Financial Services
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your enthusiasm for providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in the past – it really helps us see your potential!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant skills and experiences that align with what we’re looking for, like teamwork and flexibility.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experiences and skills easily, so make sure your writing is straightforward and engaging.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you understand the banking and financial services sector, especially the products and services offered by the company. Brush up on common banking terms and be ready to discuss how you can help customers with their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your passion for delivering great outcomes.
✨Be a Team Player
Since you'll be working in a small team, highlight your ability to collaborate effectively. Share instances where you contributed to a team goal or supported colleagues, showing that you can adapt and thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or ask how the team collaborates to achieve customer satisfaction. This shows your genuine interest in the role and the company.