At a Glance
- Tasks: Lead and innovate housing services, inspiring teams and driving customer satisfaction.
- Company: Dynamic housing association focused on community and customer impact.
- Benefits: Competitive salary of £79,000, hybrid work, and opportunities for professional growth.
- Other info: Join a diverse team committed to building thriving communities.
- Why this job: Shape the future of housing and make a real difference in people's lives.
- Qualifications: Proven leadership in housing and a passion for enhancing customer experience.
The predicted salary is between 79000 - 79000 £ per year.
Location: Hybrid / Newton Abbot TQ12, UK
Job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual fixed salary: £79,000.00
Agile Homeworker with designated office in Newton Abbot
36.25 hours per week
We have a new and exciting role shaping the future of housing services and making a real difference in delivering for our customers. We’re looking for an exceptional Assistant Director of Housing to lead high-performing services, inspire teams, and drive innovation across tenancy management, lettings, income, independent living and leasehold services.
This is a milestone opportunity to step into a strategic leadership role at the heart of Westward’s customer offer. You’ll deputise for the Chief Officer when needed, represent housing operations at senior forums, and play a pivotal role in ensuring our services are innovative, compliant, customer-focused and value for money.
In this role, you will:
- Lead and shape a broad, high-impact housing portfolio spanning tenancy management, lettings, financial inclusion, income, independent living and leasehold services.
- Champion service innovation and customer satisfaction by using data, insight and feedback to improve performance and experience.
- Drive compliance with the Regulator of Social Housing consumer standards and provide expert guidance on housing policy, tenancy and leasehold legislation.
- Inspire, lead and develop talented teams to deliver outstanding services for customers and strong organisational outcomes.
- Work in partnership across the organisation and with external stakeholders, local authorities and partners to build thriving communities and resilient neighbourhoods.
- Oversee budgets, performance, risk and continuous improvement across housing and leasehold services.
- Support a modern, digital approach to communication and service delivery that meets the evolving needs of customers.
We’re looking for a confident, forward-thinking leader with the energy and commercial awareness to influence at a senior level and deliver meaningful change. You’ll bring a strong track record in housing leadership, a passion for customer experience, and the ability to balance strategic thinking with operational excellence.
If you’re ready to lead with purpose, influence at the highest level, and help shape exceptional housing services for the future, we’d love to hear from you.
Closing date: 1st July 2026
Interview Date: 8th July and 14th July 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
Assistant Director of Housing employer: Hollybank Trustees Ltd
At Westward, we pride ourselves on being an exceptional employer that champions innovation and customer satisfaction in the housing sector. Our hybrid working model allows for flexibility while our office in Newton Abbot fosters a collaborative and inclusive work culture, where employees are encouraged to grow and develop their skills. With a commitment to making a real difference in the community, we offer competitive salaries, comprehensive benefits, and opportunities for strategic leadership roles that empower you to shape the future of housing services.
