IT Engineer in Ascot

Location

On site / Guildford, UK job type

Permanent / Full-time

Sector and subsector

• Business Operations | ICT
• Annual Salary range: from £32,000.00 to £35,000.00
• IT Engineer, based on-site Ascot x 3 days, Hassocks x 2 days
• Key Tasks and Responsibilities
• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
• Assist with the training and up‑skilling of the CTS staff on site.
• Effectively communicate (verbally and in writing) technical information at an appropriate level, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, catalogue resources and undertake audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety, security and confidentiality, reporting all concerns to an appropriate person.
• Be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, which could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration and Google school/admin.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• Work with colleagues and others to maintain health, safety and welfare within the working environment.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
• Any other tasks that the Technical Management Team, Senior Management or the Company Directors feel are appropriate.
• May be required to work beyond normal hours for emergency work or upgrades on IT systems.

Qualifications and Skills

• GCSE Grade 5 or above in Maths and English or equivalent.
• Industry qualifications within the IT sector – Microsoft, Google, Cisco, Aruba, Apple – is preferred.
• 2–3 years’ experience in an IT helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Experience in the education sector is desirable but not essential.
• Technical troubleshooting and problem management skills.
• Interpersonal skills sufficient to assist non‑technical users of IT.
• Ability to assess and re‑prioritise workloads when circumstances or demands change.
• Ability to take initiative when necessary.
• Applicants must be willing to travel between Ascot and Hassocks.
• Successful applicants are required to provide an enhanced DBS disclosure; disclosure expense will be met by CTS.
• Competitive salary and benefits package.

Benefits

• 25 days holiday (annual leave, not including Bank Holidays), increasing with length of service.
• Option to buy additional holiday days scheme.
• Auto‑enrolment company pension scheme.
• SAGE Employee benefits.
• SAGE Employee assistance programme.
• Death in Service benefit.
• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Chance to contribute to the company's success and growth.
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