At a Glance
- Tasks: Manage cleaning services across multiple sites, ensuring quality and client satisfaction.
- Company: Dynamic facilities management company with a focus on excellence.
- Benefits: Negotiable salary, career growth, and a supportive team environment.
- Other info: Flexible working conditions with opportunities for travel and professional development.
- Why this job: Lead a team, make an impact, and develop your leadership skills.
- Qualifications: Experience in facilities management and strong leadership abilities required.
The predicted salary is between 42300 - 51700 £ per year.
Location
On site / Belfast, UK job type
Permanent / Full-time
Sector and subsector
Facilities Management | Cleaner
Salary
Negotiable salary
To manage the delivery of cleaning services across assigned sites, ensuring contractual obligations, quality standards, health and safety requirements, and financial targets are achieved while maintaining excellent client relationships.
Key Responsibilities
- Manage the day-to-day operation of cleaning contracts.
- Ensure all cleaning services are delivered in line with contractual specifications and agreed service levels.
- Build and maintain strong relationships with clients, acting as the primary point of contact.
- Conduct regular site inspections and quality audits to ensure high cleaning standards.
- Develop and implement corrective action plans where standards are not met.
- Recruit, train, supervise, and motivate cleaning supervisors and operatives.
- Prepare staff rotas and ensure adequate staffing levels to meet operational requirements.
- Monitor employee attendance, performance, and compliance with company policies.
- Manage budgets, control labour and material costs, and ensure contracts remain profitable.
- Order and monitor cleaning equipment, chemicals, and consumables.
- Ensure compliance with health and safety legislation, COSHH requirements, and company procedures.
- Carry out risk assessments and ensure appropriate control measures are in place.
- Investigate accidents, incidents, and customer complaints, implementing corrective actions where required.
- Produce regular performance reports and attend client review meetings.
- Identify opportunities for service improvements and contract growth.
- Ensure compliance with environmental and sustainability policies.
- Key Performance Indicators (KPIs)
- Achievement of contractual Service Level Agreements (SLAs)
- Client satisfaction scores
- Quality audit results
- Budget and profitability targets
- Staff retention and attendance
- Health and safety compliance
- Response times to client requests and complaints
Person Specification
- Experience managing cleaning or facilities management contracts.
- Strong leadership and people management skills.
- Excellent communication and customer service skills.
- Good financial and budget management experience.
- Knowledge of health and safety legislation, including COSHH.
- Ability to plan, organise, and prioritise workloads.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Full driving licence
Skills and Competencies
- Leadership and team development
- Contract and performance management
- Client relationship management
- Problem-solving and decision-making
- Organisation and time management
- Negotiation and conflict resolution
- Communication and presentation skills
- Direct Reports
- Cleaning Operatives
- Working Conditions
- Based across multiple client sites.
- Frequent travel between locations.
- Occasional evening or weekend work to meet operational requirements.
- Participation in an on-call rota may be required.
- #J-18808-Ljbffr
Area Manager employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
