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For Companies At a Glance
- Tasks: Lead the team to enhance customer experience and drive sales on the shop floor.
- Company: A top retail brand in Newtown, UK, known for its vibrant culture.
- Benefits: Flexible scheduling, competitive pay, and opportunities for career advancement.
- Why this job: Be a key player in creating memorable shopping experiences for customers.
- Qualifications: Strong leadership and customer service skills are essential.
- Other info: Join a dynamic team and make a real impact in retail.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail brand in Newtown, UK, is looking for a Key Lead to enhance the in-store customer experience. In this role, you will act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure effective store operations.
Your responsibilities include:
- Driving team performance
- Managing opening and closing routines
- Maintaining visual displays
Ideal candidates will possess strong leadership and customer service skills. Flexibility in scheduling, including weekends, is required.
Store Floor Lead: Customer Experience & Sales Coach in Newtown employer: Hollister Co.
Contact Detail:
Hollister Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Floor Lead: Customer Experience & Sales Coach in Newtown
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills in mock scenarios. Think about how you would handle different situations on the shop floor, like resolving customer complaints or motivating your team. Being prepared will boost your confidence during the interview.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to enhancing the customer experience, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Store Floor Lead: Customer Experience & Sales Coach in Newtown
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight any previous leadership experience. We want to see how you've guided teams in the past and how you can bring that expertise to enhance our customer experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Store Floor Lead role. We love seeing candidates who take the extra step!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your key achievements and skills.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Hollister Co.
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, customer service philosophy, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Floor Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Since the role focuses on enhancing customer experience, be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer, and how that positively impacted the store's reputation or sales.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to questions like, 'How would you manage a conflict between team members?' or 'What would you do if a customer was unhappy with their experience?'
