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- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, bonuses, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and diversity.
- Qualifications: Retail experience preferred; strong communication and customer focus are key.
- Other info: Work in a dynamic environment with a supportive global team.
The predicted salary is between 24000 - 36000 £ per year.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education- High School Diploma/ G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience- No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Adaptability/Flexibility & Stress Tolerance
- Multi-Tasking
- Promoting Diversity & Inclusion
- Work Ethic
Additional Information
What You’ll Get
- Quarterly Sales Incentive Bonus
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
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Hollister - Key Lead, Silverburn employer: Hollister Co.
Contact Detail:
Hollister Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Silverburn
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hollister's style, values, and customer base. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at events. They can give you insider tips and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail and customer service. Think about how you'd handle specific situations on the shop floor, as this will demonstrate your readiness for the Key Lead role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and comfortable with digital platforms, which is key in today’s retail environment.
We think you need these skills to ace Hollister - Key Lead, Silverburn
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for retail and customer service. Make it relatable and engaging!
Tailor Your Application: Make sure to customise your application for the Key Lead position. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Hollister Co.
✨Know the Brand Inside Out
Before your interview, dive deep into Abercrombie & Fitch Co.'s brands, especially Hollister. Familiarise yourself with their product lines, values, and target audience. This knowledge will help you demonstrate your passion for the brand and how you can contribute to enhancing the customer experience.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific situations where you provided excellent customer service or resolved issues effectively. Use examples that showcase your ability to multitask and adapt, as these are key skills for a Key Lead role.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you took the initiative or led a project. Share these stories to illustrate your leadership qualities and how you can guide and motivate a team to achieve sales goals and enhance the store's performance.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within Abercrombie & Fitch Co. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
