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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, quarterly bonuses, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and promotes diversity.
- Qualifications: Retail experience preferred; no management experience needed, just a passion for fashion!
- Other info: Expect to work at least 16 hours weekly, with increased hours during busy times.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hollister – Key Lead, Shepherd’s Bush (Westfield) London
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
Responsibilities
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education- High School Diploma/ G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred
- Supervisor/ Managerial Experience- No supervisory/ management experience is required
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Adaptability/Flexibility & Stress Tolerance
- Multi-Tasking
- Promoting Diversity & Inclusion
- Work Ethic
What You’ll Get
- Quarterly Sales Incentive Bonus
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
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Hollister - Key Lead, Shepherd’s Bush (Westfield) London employer: Hollister Co.
Contact Detail:
Hollister Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Shepherd’s Bush (Westfield) London
✨Tip Number 1
Familiarise yourself with Hollister's brand values and product offerings. Understanding their target audience and current fashion trends will help you connect better during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to lead a team and ensure a quality in-store experience will set you apart.
✨Tip Number 3
Network with current or former employees of Abercrombie & Fitch Co. to gain insights into the company culture and expectations for the Key Lead role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 4
Be prepared to discuss your adaptability and stress tolerance during the interview. Retail environments can be fast-paced, so sharing specific instances where you've successfully managed multiple tasks will demonstrate your capability for the role.
We think you need these skills to ace Hollister - Key Lead, Shepherd’s Bush (Westfield) London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail experience, particularly any roles where you demonstrated leadership or customer service skills. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to lead a team and enhance customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hollister Co.
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and specifically for Hollister. Share any personal experiences that highlight your love for fashion and customer service, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Even if you don't have formal supervisory experience, think of examples where you've taken initiative or led a team project. Highlight your ability to motivate others and ensure a great customer experience, which is crucial for the Key Lead role.
✨Know the Brand Inside Out
Familiarise yourself with Hollister's products, values, and target audience. Being able to discuss specific items or campaigns will show that you're genuinely interested in the brand and understand its market position.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios on the shop floor. Think about times when you've dealt with difficult customers or resolved conflicts, and be ready to share those stories to demonstrate your problem-solving skills.
