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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion and lifestyle retail.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a supportive culture that celebrates individuality and diversity.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Work 12-16 hours weekly with required availability on weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 12-16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications What it Takes
- Education - High School Diploma/ G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
Hollister - Key Lead, Ashford Designer Outlet employer: Hollister Co.
Contact Detail:
Hollister Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Ashford Designer Outlet
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and customer experience philosophy. Understanding their commitment to diversity, inclusion, and customer service will help you align your approach during interviews.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlight any instances where you took initiative or led a team, as this aligns with the Key Lead responsibilities.
✨Tip Number 3
Demonstrate your knowledge of current fashion trends and how they relate to Abercrombie & Fitch's offerings. Being able to discuss relevant trends can set you apart as a candidate who is genuinely interested in the brand.
✨Tip Number 4
Prepare to discuss your adaptability and stress tolerance, especially in a fast-paced retail environment. Think of examples where you've successfully managed multiple tasks or handled challenging situations to illustrate these qualities.
We think you need these skills to ace Hollister - Key Lead, Ashford Designer Outlet
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any retail experience you have, especially in supervisory roles or customer service. Use specific examples to demonstrate how you've successfully managed teams or improved customer experiences in previous positions.
Showcase Your Skills: Make sure to include skills that are particularly relevant to the role, such as communication, adaptability, and a strong work ethic. Provide examples of how you've applied these skills in past roles to enhance store performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and your understanding of its values. Explain why you want to work for Abercrombie & Fitch Co. and how you can contribute to their mission of providing a great customer experience.
How to prepare for a job interview at Hollister Co.
✨Showcase Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to share specific examples of how you've successfully handled customer interactions in the past, demonstrating your ability to provide excellent service.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, it's important to show that you can lead and motivate a team. Discuss any experiences where you've taken initiative or helped guide others, even in informal settings.
✨Familiarise Yourself with the Brand
Abercrombie & Fitch Co. values brand awareness. Research their products, values, and target audience. Being able to discuss how you align with their mission will show your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to multi-task or deal with stress, and be ready to explain how you managed those situations effectively.
