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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister Co., a trendy brand known for its vibrant culture and stylish clothing.
- Benefits: Enjoy flexible hours, merchandise discounts, and quarterly bonuses.
- Why this job: Be part of a supportive team while developing your skills in a dynamic retail environment.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Opportunities for career advancement and training available.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register / Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education – High School Diploma / G.E.D. equivalent preferred
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor / Managerial Experience – No supervisory / management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability / Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
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Hollister - Key Lead, New Street employer: Hollister Co. Stores
Contact Detail:
Hollister Co. Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, New Street
✨Tip Number 1
Familiarise yourself with Hollister's brand values and customer service philosophy. Understanding their approach to customer experience will help you demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer satisfaction in previous roles. Highlighting your ability to lead and motivate a team can set you apart as a candidate.
✨Tip Number 3
Network with current or former employees of Hollister, if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Key Lead position.
✨Tip Number 4
Prepare to discuss your knowledge of fashion trends and how they relate to customer preferences. Being able to articulate this understanding will demonstrate your passion for the brand and its products.
We think you need these skills to ace Hollister - Key Lead, New Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position at Hollister. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific examples of how your previous experience has prepared you for the Key Lead position, particularly in customer service and team leadership.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Key Lead role.
How to prepare for a job interview at Hollister Co. Stores
✨Showcase Your Customer Focus
As a Key Lead, you'll need to ensure customers have a great experience. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle difficult situations.
✨Demonstrate Leadership Skills
Even though supervisory experience isn't required, showing that you can guide and motivate others is crucial. Discuss any experiences where you've taken the lead or helped a team achieve its goals.
✨Know Your Brand
Familiarise yourself with Hollister's products and brand values. Being able to discuss current fashion trends and how they relate to the brand will show your passion and commitment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to multi-task or adapt to changes quickly, and be ready to explain your thought process.
