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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister Co., a trendy brand known for its vibrant culture and stylish clothing.
- Benefits: Enjoy flexible schedules, discounts, bonuses, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values creativity, customer service, and personal development.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Work at a fun location with a supportive global team and diverse environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements
•Schedule will vary weekly but should expect to work at least 16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Work Ethic
Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Associate Assistance Program
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who\’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity employer
Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London employer: Hollister Co. Stores
Contact Detail:
Hollister Co. Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London
✨Tip Number 1
Familiarise yourself with Hollister's brand values and customer experience philosophy. Understanding their approach to customer service will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've successfully managed teams or improved customer experiences in previous roles. This will highlight your leadership potential and ability to drive store performance.
✨Tip Number 3
Research current fashion trends and be ready to discuss how they relate to Hollister's product offerings. This knowledge will demonstrate your passion for the brand and your ability to connect with customers on a personal level.
✨Tip Number 4
Prepare questions about the store's operations and team dynamics to ask during your interview. This shows your proactive thinking and genuine interest in contributing to the store's success.
We think you need these skills to ace Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for the brand and the role. Mention specific examples of how you've provided excellent customer service or led a team in previous positions, demonstrating your fit for the Key Lead role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Key Lead position.
How to prepare for a job interview at Hollister Co. Stores
✨Show Your Customer Focus
As a Key Lead, you'll need to ensure customers have a great experience. Be prepared to discuss how you've previously handled customer interactions and resolved issues. Share specific examples that highlight your ability to connect with customers and enhance their shopping experience.
✨Demonstrate Leadership Skills
Even though supervisory experience isn't required, showcasing your leadership potential is crucial. Talk about any instances where you've taken the initiative or led a team project, even in a non-supervisory role. This will show your capability to guide and coach others.
✨Know Your Brand
Familiarise yourself with Hollister Co.'s brand values, products, and current fashion trends. Being able to discuss the brand's identity and how it resonates with customers will demonstrate your genuine interest and commitment to the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle stressful situations. Think of scenarios where you had to multitask or adapt quickly, and be ready to explain how you managed those challenges effectively.
