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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a brand that celebrates individuality.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Retail experience preferred; passion for fashion and great communication skills are key.
- Other info: Work in a vibrant environment with a supportive global team.
The predicted salary is between 24000 - 36000 £ per year.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education - High School Diploma/ G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Hollister - Key Lead, Grand Arcade in Cambridge employer: Hollister Co. Stores
Contact Detail:
Hollister Co. Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Grand Arcade in Cambridge
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hollister's style, values, and customer experience. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your communication skills! As a Key Lead, you'll need to guide and coach others. So, think about examples from your past retail experiences where you’ve successfully interacted with customers or led a team. Share these stories during your chat!
✨Tip Number 3
Be ready to showcase your adaptability! Retail can be unpredictable, especially during peak times. Think of times when you've had to think on your feet or manage multiple tasks at once, and be prepared to discuss them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you that Key Lead position!
We think you need these skills to ace Hollister - Key Lead, Grand Arcade in Cambridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for fashion and customer service.
Tailor Your Experience: Make sure to highlight any relevant retail experience you have. If you've worked in a similar role before, share specific examples of how you’ve contributed to a great customer experience or helped your team succeed.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Key Lead position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hollister Co. Stores
✨Know Your Stuff
Make sure you brush up on your product knowledge and brand awareness before the interview. Familiarise yourself with Hollister's latest collections and trends, as well as their customer service philosophy. This will show that you're genuinely interested in the brand and ready to provide a quality in-store experience.
✨Show Off Your People Skills
As a Key Lead, you'll be guiding and coaching others, so it's crucial to demonstrate your communication and interpersonal skills. Prepare examples of how you've successfully interacted with customers or led a team in the past. This will help the interviewers see you as a natural fit for the leadership role.
✨Be Ready to Multi-Task
Retail can get hectic, especially during peak times. Think of scenarios where you've had to juggle multiple tasks effectively. Share these experiences during your interview to highlight your adaptability and stress tolerance, which are key traits for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the store's performance goals or team dynamics. This shows your proactive thinking and genuine interest in contributing to the store's success. Plus, it gives you a chance to assess if the role is the right fit for you!
