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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a brand that celebrates individuality.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a dynamic team and make a real impact on store performance.
- Qualifications: Retail experience preferred; no management experience needed.
- Other info: Work in a fun environment with a global team that values you!
The predicted salary is between 24000 - 36000 £ per year.
The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register / Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education - High School Diploma / G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor / Managerial Experience - No supervisory / management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability / Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Hollister - Key Lead, Churchill Square in Brighton employer: Hollister Co. Stores
Contact Detail:
Hollister Co. Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Churchill Square in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hollister's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Key Lead, you'll need to ensure a top-notch experience for customers. Think of examples from your past retail experience where you went above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a supervisory role before, think about times when you've taken charge or helped others. Highlight these moments during your chat to demonstrate your ability to guide and coach the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Hollister - Key Lead, Churchill Square in Brighton
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight any retail experience you have in your application. We want to see how you've interacted with customers and contributed to a positive shopping experience.
Emphasise Teamwork Skills: As a Key Lead, you'll be guiding and coaching others. Let us know about your teamwork skills and any experiences where you've helped others succeed in a retail environment.
Be Authentic: We love seeing the real you! Don’t hesitate to share your passion for fashion and customer service in your application. It helps us understand why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Hollister Co. Stores
✨Know Your Brand
Before the interview, dive deep into Hollister's brand values and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the retail market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to enhancing the customer experience.
✨Showcase Your Customer Focus
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and how you ensured customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of instances where you've taken initiative or led a project. Discuss how you can guide and motivate team members, ensuring that store operations run smoothly. This will show that you're ready to step up and be part of the leadership team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team dynamics. Practice responding to scenarios like handling a dissatisfied customer or managing a busy sales floor. This will help you articulate your proactive thinking and problem-solving skills effectively during the interview.
