At a Glance
- Tasks: Be the friendly face of our international company and manage travel bookings.
- Company: Join a dynamic corporate environment with a focus on professionalism.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team atmosphere.
- Other info: Opportunity for growth and learning in a fast-paced office setting.
- Why this job: Make a real impact by creating a welcoming environment and supporting travel needs.
- Qualifications: Reception experience and strong communication skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Working as the key point of contact for an international company, delivering a high-quality reception and switchboard service, projecting a professional, efficient and welcoming public image to all visitors and callers. You will also provide an effective and cost-conscious travel booking service for assigned departments and general administration and corporate services support, contributing to the efficient day-to-day operation of the office.
Role:
- Maintain the reception area to a consistently high standard, ensuring it is clean, tidy and well presented at all times.
- Answer all incoming calls promptly and professionally via the switchboard.
- Welcome all visitors courteously, manage guest registration and notify hosts of arrivals.
- Record and relay accurate messages in a timely manner.
- Manage meeting room bookings and room setups, including arrangements for refreshments where required.
- Liaise with the Facilities team regarding any maintenance, repair or renewal requirements identified in reception, reception kitchen or meeting areas.
- Arrange business travel for staff, including flights, hotels, rail, ground transportation and associated travel documentation, using approved suppliers, systems and booking channels and verify that requests contain the required approval.
- Prepare and issue accurate itineraries, booking confirmations and supporting travel information.
- Maintain accurate booking records, traveller profiles, approvals and supporting documentation in the approved location.
- Support cost-conscious and policy-compliant travel arrangements, identifying and escalating missing approvals, policy exceptions, unusual costs, urgent traveller matters and other issues requiring management review.
- Ensure effective handovers when covering reception duties or during periods of absence.
- Support the Corporate Services Group with ad hoc duties and projects as required.
- Handle travel booking records, visitor information, personal and confidential information, and supporting documentation securely and in accordance with company policies, data protection requirements and approved retention arrangements.
- Manage routine invoice administration for assigned areas, including monitoring the relevant invoice mailbox, raising requisitions and purchase orders, processing invoices accurately and following up queries.
- Liaise with Corporate Accounts and suppliers to resolve invoice, PO, cost-code or approval queries.
- Ensure records are maintained in line with internal finance procedures and audit requirements.
SKILLS
- Previous reception and switchboard experience is essential.
- Experience in business travel booking and invoice processing within a corporate environment is desirable.
- Strong communication skills with a professional and customer-focused approach.
- Fluency in written and spoken English is essential.
- Competent use of Microsoft Office and a willingness to undertake training on internal systems is required.
Corporate Receptionist (with Travel booking) in London employer: Hollis Personnel Ltd Careers
As a Marketing Manager in the heart of Reading, you'll join a dynamic and supportive team within a well-established financial services firm that values innovation and collaboration. The company fosters a vibrant work culture that encourages professional growth through continuous learning opportunities and mentorship, ensuring you can thrive in your role while making a meaningful impact on the business. With a focus on employee well-being and a commitment to driving engagement, this is an excellent employer for those looking to advance their careers in a rewarding environment.
Contact Details:
Hollis Personnel Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist (with Travel booking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollis Personnel Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollis Personnel Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist (with Travel booking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollis Personnel Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hollis Personnel Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollis Personnel Ltd Careers!
How to prepare for a job interview at Hollis Personnel Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
