We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in Nuneaton (or another designated location) for a minimum of 2 days per week.
Intro
Help turn customer insights into meaningful engagement that delivers real commercial impact.
What you'll be doing
- Activate targeted CRM and loyalty campaigns that support category, supplier, store and regional priorities.
- Build relevant audience selections and localised campaigns for different customer groups and regions.
- Bring member propositions, rewards, personalised offers and supplier-funded loyalty activity to life.
- Coordinate campaign set-up, quality checks, deployment and stakeholder readiness.
- Support testing to understand what drives customer engagement, store footfall and commercial growth.
- Report on campaign performance, sharing insights that help improve future activity.
What you'll bring
- Experience delivering CRM and loyalty campaigns.
- An understanding of retail trading, category priorities, customer targeting and loyalty mechanics.
- Experience coordinating campaigns, checking accuracy and supporting successful deployment.
- The ability to work with different teams and turn performance data into practical insights.
- Familiarity with local or location-based marketing would be an advantage.
Holidays
- 33 days, including bank holidays
- 24/7 Virtual GP access
- Private medical insurance – single cover (after 12 months' service)
- Annual free at-home health testing kit (after 6 months' service)
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
Financial Wellbeing
- Workplace pension with employer contribution
- Life assurance (2x salary, after 6 months' service)
Reward
- £50 Colleague product allowance onHolland & Barrett products (after 6 months' service)
- Access to cashback and discounts from a wide range of retailers
- 25% colleague discount, available in store and online
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
- Cycle to Work scheme
About Holland & Barrett
For over 150 years, Holland & Barrett has helped people take steps towards better health and wellness. Our purpose is to make health and wellness a way of life for everyone, adding quality years to life. We combine knowledge, evidence and human connection to help make wellness simpler and more accessible.
Inclusion & accessibility statement
We want everyone to feel welcome at Holland & Barrett. We value different experiences, perspectives and abilities, and encourage applications from people of all backgrounds. If you need adjustments or support during the recruitment process, please let us know.
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