At a Glance
- Tasks: Lead and support a friendly reception team while ensuring smooth front of house operations.
- Company: Join a high-achieving healthcare practice in Kensington and Chelsea, caring for over 13,400 patients.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Dynamic role with a focus on teamwork, communication, and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSE Maths and English at Grade C or above; experience in healthcare and team leadership preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a friendly, reliable and efficient Reception Coordinator who will be responsible for the leadership and supervision of the Reception team. The role requires excellent communication and interpersonal skills to engage effectively with patients, visitors, and staff across the practice. The Reception Coordinator will ensure all reception duties are performed effectively, and provide ongoing support, training and supervision to the Reception team.
Main duties of the job:
- The Reception Coordinator is responsible for the day to day supervision and effective management of the reception team to ensure the smooth running of front of house services. This includes overseeing workloads and performance, producing daily and weekly rotas to ensure safe and appropriate staffing, supporting staff to triage requests and book appointments correctly, and acting as the first point of contact for patient complaints to prevent escalation.
Job responsibilities:
- Day to day supervision of the Reception team, providing consistent oversight, guidance, and support to ensure the smooth running of front of house services.
- Arranging quarterly one-to-one supervision sessions and probationary review meetings with Receptionists.
- Arranging regular Reception team meetings to ensure clear communication, consistency, and a high standard of service.
- Supporting the Reception team to ensure effective delivery of QOF, North West London (NWL) enhanced services and borough services.
- Training of new reception team members to ensure they feel confident, supported, and prepared to carry out their role effectively.
- Producing weekly Reception rotas which includes allocating staff cover to ensure Reception operates smoothly throughout the week.
- Producing daily Receptionist rotas to ensure Reception is safely and effectively staffed throughout each day.
- Being the first point of contact for handling patient complaints before they escalate in person and over the phone.
- Supervising the Reception team to appropriately triage patient requests and ensure appointments are booked appropriately.
Person Specification:
Qualifications:- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
- NVQ Level 3 in Health and Social Care.
- Excellent communication skills and effective in communicating and understanding patient needs.
- Competent in the use of MS Office and Outlook.
- Problem solver with the ability to process information accurately and effectively.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Ability to work as a team member and autonomously.
- Sensitive and empathetic in distressing situations.
- Good organisational skills.
- Punctual and committed to supporting the team effort.
- High levels of integrity and loyalty.
- Clear, polite telephone manner.
- Flexible and cooperative.
- Motivated.
- Understanding of safeguarding adults and children.
- Demonstrate personal accountability, emotional resilience and work well under pressure.
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of leading a team.
- Experience of administrative duties.
- Experience of using SystmOne.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Coordinator in London employer: Holland Park Surgery
Join our friendly and high-achieving practice in Kensington and Chelsea, where we prioritise patient care and employee satisfaction. As a Reception Coordinator, you will benefit from a supportive work culture that fosters professional growth through structured training and regular team meetings, ensuring you and your team are equipped to deliver exceptional service. With a commitment to high patient satisfaction and a positive working environment, this role offers a rewarding opportunity to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for a Reception Coordinator. A friendly chat can lead to insider info that you won’t find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and patient interaction. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from past experiences where you effectively managed a team or resolved patient complaints. This will highlight your fit for the Reception Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Coordinator in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your relevant experience and skills that match the Reception Coordinator role. We love seeing how your background aligns with what we do here at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, just like you’ll be doing with our patients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holland Park Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Coordinator. Familiarise yourself with the key duties mentioned in the job description, such as supervising the reception team and handling patient complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Reception Coordinator, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about times when you resolved conflicts or provided support, as these will highlight your interpersonal skills during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a busy reception desk or dealing with an upset patient. Practise your responses to these scenario-based questions, focusing on your problem-solving abilities and how you would ensure smooth operations in a high-pressure environment.
✨Demonstrate Team Leadership
Since the role involves leading a team, be ready to discuss your leadership style and experiences. Share examples of how you've supported and trained team members in the past, and how you plan to foster a positive team environment. This will show that you’re not just a good fit for the role, but also for the practice's culture.
